Customer Support Associate

1 week ago

Singapore Convera Full time

Customer Support Associate – Singapore
As a Customer Support Associate with Convera based in our Singapore office, you will be responsible for providing best-in-class care to Convera’s clients, from first contact through to resolution, utilizing multiple channels (phone, email, chat).
This is a hybrid role, split between our central Singapore office (minimum 2 days per week) and work from home. Working hours are Monday to Friday, 8:30am – 5:30pm or 9:00am – 6:00pm.
Responsibilities
Deliver friendly and professional service to customers through inbound, outbound and eService channels in a high-volume, fast-paced environment, utilizing phone and email.
Quickly identify and solve problems of diverse scope on the spot.
Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
Understand regulatory requirements and how Convera’s policies and processes support our customers and our obligations.
Work on projects and assist with business improvements as required.
Required Skills and Qualifications
Essential – A minimum of 1 year’s related experience, providing excellent customer service by phone and email. Industry experience is not restricted.
Essential – Fluent English language skills; office language is English.
Essential – Singapore Permanent Resident or Citizen to be considered for this role.
Preferred – Mandarin or Cantonese language skills, as some clients prefer to converse in these languages.
Customer service attitude, empathetic nature and willingness to help.
Strong written and verbal communication skills; ability to explain complex information clearly to customers and internal stakeholders.
Attention to detail and accuracy in communication.
A passion for best-in-class customer care and a customer champion mindset.
Strong problem-solving and conflict-resolution capabilities.
Ability to learn and adapt quickly to new technology and processes.
About Convera
Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led

  • Sales & Service Associate

    5 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Support Associate

    2 weeks ago

    Singapore beBeeCustomerSupport Full time

    Job Title: Customer Support Associate "> As a Customer Support Associate, you will be responsible for providing excellent customer service to our clients. The role involves handling incoming calls and emails, responding to customer inquiries, and resolving issues in a timely and professional manner. Responsibilities: ">"> General administrative work such...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    3 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    3 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Support Finance Associate

    1 week ago

    Singapore Homage Care Full time

    **Location**: Singapore **Type**: Full-time **ROLE DESCRIPTION** Homage is hiring a Customer Support Finance Associate who will be responsible for reconciling customer/care professional's enquiries on invoice, payout and other related questions. The Customer Support Finance Associate is expected to manage the enquiries tickets and ensure SLA is not...

  • Associate, Customer Support

    6 days ago

    Singapore Gemini Full time

    About The Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access...

  • Client Service Associate

    1 day ago

    Singapore STROKE SUPPORT STATION Full time

    **Who Are We**: Stroke Support Station (S3) is a non-profit organization in Singapore dedicated to enhancing the quality of life for stroke survivors and their caregivers. S3 provides a range of programs focused on rehabilitation, empowerment, and community reintegration. Through specialized activities, wellness programs, and caregiver support, S3 aims to...

  • Customer Support Director

    1 week ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

  • Sales & Service Associate-reservation Sales

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...