Customer Support Associate

5 days ago

Singapore National Skin Centre(S) Pte Ltd Full time

-Family Group: Ancillary

**_What you’ll do as a Customer Support Associate_**

You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

**_Skills crucial to success in this role_**
- At least 1 year of professional customer service experience in a call centre will be preferred
- Excellent communication skills and telephone etiquette
- Passion for service excellence
- Computer literate, with good typing and active listening skills
- Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
- A strong team player and able to work in a fast-paced and dynamic environment
- Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule
- _
- Note:_
- _

**_Preferred Qualification_**
- GCE 'O'/'A' Level or Diploma (Polytechnic)

**_Why you should join us_**

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values as shown below:
**People-Centredness**:

- We value diversity, respect each other and encourage joy in work._

**Integrity**:

- We commit ourselves to the highest standards of ethical conduct._

**Compassion**:

- We care with love, humility and empathy._

**Stewardship**:

- We are responsible for the care of our people, patients and population._

We ensure our employees’ wellbeing is taken care of while giving their best at work.

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