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Front Desk Associate

2 weeks ago

Singapore beBeeCustomer Full time

Job Title: Front Desk Associate

The ideal candidate will be responsible for performing general front desk and administrative duties, including data entry using Customer Relationship Management software, maintaining a proper documentation and filing system, and providing exceptional customer service.

Duties include:

  • Entering data into the CRM system
  • Maintaining a well-organized documentation and filing system
  • Providing excellent telephone etiquette and responding to customer inquiries in a timely manner
  • Booking and confirming appointments via phone calls and/or text messages
  • Handling incoming and outgoing phone calls, redirecting calls to respective departments, and jotting down important messages when necessary
  • Attending to customer needs and resolving any issues that may arise
  • Managing customer appointment bookings and ensuring seamless communication with clients

Requirements include:

  • Experience in retail or telemarketing environments
  • Able to commit to working on weekends and public holidays
  • Cheerful and out-going characteristics, with a customer-focused mindset
  • Basic computer skills and proficiency in Microsoft Office applications

This role is an excellent opportunity for someone who enjoys working in a fast-paced environment and values providing top-notch customer service.