Manager Customer Experience Design
5 days ago
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed clients in the airline industry in the GCC region. As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities include designing, implementing, and optimizing the digital experience for customers across various touchpoints. You will identify opportunities and manage the development of digital solutions throughout the customer journey roadmap. Additionally, you will research and implement digital products and services that align with the brand values, providing a more personalized and integrated digital customer journey. You will oversee the entire lifecycle of innovation strategy from concept to development and integration into everyday business operations. By leveraging innovative thinking and market analysis, you will ensure that every application feature delivery surpasses competitors.
Responsibilities:
Operational:
Develop and direct research-based design efforts aimed at continuous improvement of current products and services, generating new experience concepts across all areas of the customer journey. Convey these concepts to the IT & Digital team as technical specifications, design, and business/scope requirements.
Assess and optimize the performance of new and existing features through active user research and performance metrics, including competitor analysis and design workshops.
Manage a project-centric core team, including product/project specialists, providing leadership, guidance, and support to ensure high-quality application delivery that meets business requirements.
Ensure consistency and quality of standards and processes across the team throughout the software development lifecycle.
Collaborate with other managers from various business departments to effectively manage cross-project dependencies, identifying risks, issues, and technical challenges.
Build and maintain relationships with internal and external IT, UX/UI designers to ensure timely delivery of product enhancements and stakeholder satisfaction.
Collaborate with the IT & Digital team on the overall digital product roadmap, priorities, objectives, and expected impact of new features, documenting and prioritizing digital product features and user feedback.
Implement continuous improvement plans to maintain a commitment to enhancing the digital customer experience.
Work with the Head of Department to define the strategic direction for digital customer experience projects, recommending and discussing innovations and tactics to promote business revenue and product portfolio, including e-commerce packages and other value-added components.
Stay informed about customer profiles, market trends, and operational changes to drive service improvement through collaboration with BI and other stakeholders.
Develop budget proposals for digital customer experience projects to present to the Head of Department.
Requirements
Minimum of 8 years of job-related experience.
Bachelor's Degree or equivalent.
Proven experience in managing enterprise-level projects.
Previous experience managing and implementing major projects across airline digital customer touchpoints.
Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
Qualification in Computer Science, Information Technology, or related field.
Practical knowledge of project management tools.
Able to work anywhere in the GCC.
Preferred:
Proven experience in software development and management, with experience in managing software development teams.
A flair for innovation.
Ability to create impactful presentations.
Benefits
TBD
#J-18808-Ljbffr
-
Executive, Customer Service
5 days ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
Graphics and Experience Designer
3 days ago
Singapore Design Business Chamber (Singapore) Full timeRoles & ResponsibilitiesAbout the RoleWe are seeking a creative professional in the field of graphic design, social media, and UI/UX to join the chamber. You have a strong command of visual and communication design. You can communicate the underlying concepts and narratives to those around you. You will work alongside stalwarts of the design community and...
-
Customer Experience Design Lead
11 hours ago
Singapore This is an IT support group Full timeJob OverviewThis is an IT support group, seeking a skilled Customer Experience Design Lead to join our team. As a key member of our Customer Experience Office, you will play a vital role in shaping our customer experience strategy.You will work closely with senior leaders and teams to design, implement, and elevate customer experience in our products,...
-
Project manager
2 weeks ago
Singapore ZENITHNOVA DESIGN Full timeRoles & ResponsibilitiesResponsibilities: Manage projects and supervise site coordination Support Sales Designers on interior design scope of work Support Design team with space planning and concept development Provide macro strategic overview on managing projectsRequirements: Prior interior design experience preffered but not compulsory, inclusive of...
-
Senior Customer Experience Designer
4 days ago
Singapore This Is An IT Support Group Full timeThis Is An IT Support Group is looking for a Senior Customer Experience Designer to develop and implement customer experience initiatives.The successful candidate will have a strong customer-centric outlook, with at least 3 years' experience in projects or consultancy work in/with the Public Service, preferably in the area of customer experience and service...
-
Experience Design Manager
11 hours ago
Singapore This is an IT support group Full timeJob DescriptionWe are seeking a highly skilled Experience Design Manager to join our Customer Experience Office. In this role, you will be responsible for designing, implementing, and elevating customer experience in our products, services, and infrastructure.You will work closely with senior leaders and teams to develop roadmaps and implement CX initiatives...
-
Senior Service Operations Manager
4 days ago
Singapore Customer Labs Full timeAbout Customer LabsWe are a dynamic team committed to delivering exceptional customer experiences in a fast-paced retail environment.Job SummaryThis senior role is responsible for overseeing the smooth operation of our customer service counters, managing a team of officers, and ensuring excellent service delivery.Main ResponsibilitiesConduct daily briefings...
-
Customer Experience Manager
4 days ago
Singapore Tbwa ChiatDay Inc Full timeTbwa Chiat/Day Inc. is a company that creates designs for the web.Figma makes design accessible to all by helping product teams brainstorm, design, and build better products – from start to finish.We believe in hiring smart, curious people who are excited to learn and develop their skills.You will partner with our largest customers and help them set up for...
-
Customer Experience Design Director
1 day ago
Singapore Apt Resources Full timeApt Resources is currently seeking a seasoned professional to lead the transformation of passenger experience in the airlines industry. As a Senior Manager Product and Service Development, you will play a pivotal role in shaping the airline's vision into actionable product and service concepts. The ideal candidate will have over 10 years of experience in...
-
Commercial manager
5 days ago
Singapore Manager, Commercial Full timeThe Commercial Manager drives business growth through strategic planning, contract review and negotiation, product pricing, and risk management. The role optimizes profitability, ensures compliance, and fosters key stakeholder relationships. It also involves market analysis and cross-functional collaboration to enhance efficiency and identify new revenue...
-
Experience Design Manager
2 days ago
Singapore This Is An IT Support Group Full timeAbout The RoleIn this role, you will function as an internal consultant and process facilitator to guide business units on customer experience delivery design in their current processes and projects.This may include project management to ensure project delivery is aligned with CX goals and management reporting to garner leadership support.What we are looking...
-
Senior Manager Customer Experience Design
2 days ago
Singapore Apt Resources Full timeApt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service...
-
Design Operations Manager
2 days ago
Singapore KINGSMEN DESIGN PTE LTD Full timeJob Overview:Kingsmen Design PTE LTD is a leading provider of innovative design solutions. We are seeking a seasoned Design Project Manager to join our team and contribute to the success of our design projects. The successful candidate will have a proven track record of delivering complex design projects on time and within budget.Responsibilities:Develop...
-
Design project manager
5 days ago
Singapore KINGSMEN DESIGN PTE LTD Full timeDesign Project Manager - Bringing Creativity to Life with Efficiency We are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing...
-
Design Project Manager
16 hours ago
Singapore KINGSMEN DESIGN PTE LTD Full timeDesign Project Manager - Bringing Creativity to Life with Efficiency We are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing...
-
Customer Experience Manager
2 days ago
Singapore NUTANIX SINGAPORE PTE. LTD. Full timeProfessional Services Singapore, Singapore Req.Num.: 28455Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting relationships with senior-level customers? If so, you will thrive on our team which values collaboration,...
-
Design Project Manager
5 days ago
Singapore Kingsmen Design Pte Ltd Full timeWe are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing delivery within budget and timeframe. A Day in the Life: Client...
-
Design Project Manager
2 weeks ago
Singapore KINGSMEN DESIGN PTE LTD Full timeRoles & ResponsibilitiesDesign Project Manager - Bringing Creativity to Life with EfficiencyWe are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client...
-
Design Project Manager
2 weeks ago
Singapore KINGSMEN DESIGN PTE LTD Full timeRoles & ResponsibilitiesDesign Project Manager - Bringing Creativity to Life with EfficiencyWe are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client...
-
Sales interior designer
5 days ago
Singapore TBG Interior Design Full timeWhat we offer: Basic salary Attractive Commission with bonuses for achievers Sales training and sales leads provided One to one mentoring to ensure SUCCESS Career progression. Managerial and firm Partnership roles available for candidates who show potential Job Descriptions: Closely following up on leads Sourcing for new clients Keep up with design trends...