E-commerce / Customer Service Executive

2 weeks ago


Singapore LIFE IDEAS PTE. LTD. Full time

E-commerce

  • Daily operations include preparing orders and packing orders
  • Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
  • Attending to customer enquries on online platforms
  • Write and edit product content that will be published on e-Commerce websites/platforms
  • Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
  • Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
  • Handle on screen and backend livestreams

Customer Service

  • Identify and assess customers' needs to achieve satisfactionn
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Manage showroom for walk in enquiries and servicing

Requirements and skills

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Willing to appear on screen

Working Hours

  • 5 Day Work (Saturday included)
  • Working hours: 9am - 5pm


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