Store Manager

12 hours ago


Singapore SEPHORA Full time

Store Manager
The Store Manager is responsible for the overall store management by efficiently leading a team and ensuring smooth operations to optimize sales and deliver outstanding customer service.
Your main aim will be to bring great experience to customers and passionately inspire customer loyalty to Sephora, aiming to fulfill Sephora Vision. You will also be expected to diligently execute store operations, provide support and feedback to Beauty Advisors to deliver store performance targets, sales, and conversion rates while fulfilling operational duties.
Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience by acting as a Sephora Ambassador and consistently exhibiting the Company Attitude and Values. You will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.
You will shine here if you enjoy...
People Management
Involving in the recruitment of store team together with HR team
Maintaining employee turnover and absenteeism
Train and Develop
Ensuring all new joiners are well-trained and integrated into the environment
Working with the Training team on training plans and objectives for the store team
Coordinating training schedules and following up with the Training team
Developing individual career paths for the store team
Performance Management
Working with Head of Retail on individual and store objectives / KPIs
Conducting individual performance reviews with the Store team
Providing constructive feedback and coaching to the team for improvement
Proposing internal promotions and transfers when necessary
Organize and Animate
Conducting the store team briefing every shift
Planning a well-organized store roster according to daily traffic and sales trends, optimizing team resources
Ensuring that the team’s grooming and behavior are according to the store’s SOP
Working with the HR team on any disciplinary issue
Demonstrating the Sephora DNA to inspire and motivate the team
Creating a pleasant and exciting environment with great team spirit
Sales & Sales Floor Management
Drive Sales
Responsible for daily store operations, achieving store sales and profitability, and ensuring every customer receives a great service experience
Setting and communicating the KPIs to the team during the daily briefing
Communicating to the team on hourly sales achievements and taking prompt action to achieve final goals when necessary
Ensuring that the team is aware of all the brand promotions, mechanics, and incentives
Ensuring that complimentary gift wrapping services are introduced, key product launches, and initiatives are fully supported
Being operationally hands-on, working with the team on the sales floor to achieve KPIs set
Optimize Store Profitability
Keeping abreast of direct competitors' promotional activities and proposing action plans to the Head of Retail
Analyzing sales, KPIs, and store activity, and proposing action plans on a weekly and monthly basis
Being accountable for cost management
Monitoring the store Profit and Loss closely
Customer Service
Building and nurturing a strong relationship with loyal customers
Constantly focusing on new members recruitment (CRM) to achieve the KPIs set
Coordinating with HQ CRM team to ensure smooth implementation of Sephora’s CRM operations and policies
Managing and resolving any customer feedback
Maintaining a high level of motivation and ensuring the team is dedicated to offering the best customer service
Operations
Ensuring the legal and financial integrity of the store
Ensuring proper in-store Sephora executions according to established standards and directives
Managing all store operations in a systematic and efficient manner, as per established policies and procedures
Ensuring merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
Ensuring cash register transactions are processed quickly and accurately
Leading and implementing all applicable loss prevention policies and procedures
Maintaining a safe and productive shopping and working environment
Merchandising
Ensuring that the store is in good condition, i.e., shelves are replenished, fixtures are clean, testers and prices are present in good condition
Ensuring that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements
Stock Management
Monitoring the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora’s guidelines and standards
Liaising with the Supply Chain team on any stock issues
Cash Management
Training staff and enforcing Sephora’s cash handling and shortage prevention procedures
Ensuring that store funds and deposits are maintained in accordance with Sephora’s policies
We would love to hear from you if you have...
6 years’ experience in store operations or sales management of which 3 years in leading and developing a team
Experience in retail, FMCG, or hospitality industry is preferred
Good analytical skills with an eye for detail
Proven leadership skills
Strong interpersonal communication skills
Service-oriented with great passion for the retail industry
Proficient in MS Office
While at Sephora, you’ll enjoy...
The people.
You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
The learning.
We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture.
As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate, and at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
You can
unleash your creativity,
because we’ve got a disruptive spirit. You can
learn and evolve,
because we empower you to be your best. You can
be yourself,
because you are what sets us apart.
This is the future of beauty. Reimagine your future, at Sephora.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
We offer:
Attractive staff discount
Flexi Benefits
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