Assistant store manager

4 weeks ago


Singapore Henatenn Holdings Pte. Ltd. Full time

About our company
NOVELA is Singapore's first multi-brand premium beauty retail store established in 2012. We focus on the integration of international hidden gems and cult favorite products aimed at providing consumers with a premium shopping experience at all retail stores islandwide. At present, we have 7 retail stores in the following locations:
Premium outlets:Novena Velocity, Bugis Plus, Tampines 1 and PLQ
Outlets:IMM, Yuehwa and Waterway point
Job Description
Assistant Store Manager / Store Manager
Achieve sales targetOversee and drive store sales performance with the team
Set sales target goals for store Beauty Advisors
Analyse and produce scheduled sales reports by organizational standards
Facilitate implementation of organization strategies and document sales transactionsDeliver service excellenceLead the team with a clear service vision
Establish and develop service operations to ensure a seamless customer experience
Manage resources to ensure smooth store operations
Ensure quality customer service across all store Beauty Advisors
Develop a service recovery framework to ensure customer satisfaction
Analyse service quality, review customer satisfaction levels and establish relationships with customersDeliver operations excellenceOversee retail administration and assign staff duties according to operational requirements
Control inventory and manage store facilities
Develop and enforce store security/safety policies and procedures
Coordinate crisis response and recovery activities by business continuity policies
Ensure Visual Merchandising meets brand standards
Optimize retail space usage
Promote compliance with corporate governance requirements
Oversee the processing, fulfillment, and handling of customer orders, including returnsEngage in innovation and productivity initiativesLead and motivate the team to contribute to productivity improvement and innovation initiatives
Conduct productivity assessments to identify potential enhancements
Develop and implement action plans for productivity and innovation initiatives
Lead initiatives to introduce new products or services as requiredPeople ManagementProvide direction and guidance to team members
Promote diversity within the workforce and support team decision-making
Contribute to recognition of team performanceJob Requirements:
Minimum 5 years of experience managing a store
5 days work week based on Roster
44 hours a week
Passionate about beauty and retail industry
Excellent customer service and sales driven
Good team player with a positive personality#J-18808-Ljbffr


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