Store Manager
7 days ago
The Store Manager will effectively lead, develop and support the members of a Tiffany store to meet and/or exceed sales plans and profitability targets. The Store Manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a teammate and a coach, who sets expectations for unsurpassed customer service. Responsibilities for accurate record retention, proper budgeting, inventory tracking, maintaining audit controls and facilities management are a portion of this position.
Achieve/Exceed Store Sales Plan
- Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget
- Understand and analyse the business needs, productivity, KPIs and provide business insights
- Lead the execution of retail excellence standards
- Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization
- Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
Building a High-Performance Team
- Drive regular performance conversations at store and Client Advisor level to motivate and engage team
- Align resources to reflect the store needs traffic, client profile and product potential
- Managing staff costs and headcount within pre-approved budget
- Execute team training plan for store
- Address and action performance management issues in a timely manner through consistent feedback
- Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans
- Recruit and develop talent pipeline
- Maintain employee engagement through Tiffany value driven leadership and employee recognition.
- Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise
Build Client Portfolio
- Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC
- Build and develop best in class client centric teams
- Execute events in partnership with PR and gain business alignment with a commercial goal
- Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio
- Know and cultivate Top 10 Tiffany Registered (TR) customers in the store
- Ensure all Client Advisors achieve CD100 objectives
- Drive store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach
Operational Excellence
- Manage efficient Back of House and ensure consistency with established operational procedures
- Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures
- Identify and execute efficiencies and best practices
Customer Service/ In-Store Experience
- Ensure highest levels of in-store luxury experience at all times
- Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
- Embody and inspire the highest luxury standards in presentation and behavior of all the staff
- Share client feedback received on Voice of Customer Survey to improve customer service
- Manage customer issues and complaints
Tell employers what skills you have
Store Operations
Sales
Leadership
Operational Excellence
Inventory
Team Training
Employee Engagement
Attentive
Assortment
Budgeting
Customer Service
Service Excellence
Performance Management
Audit
Facilities Management
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