Store Manager
7 days ago
Key Responsibilities:
- People
- Display and reinforce teamwork and people skills to gain commitment from Store Teams to deliver Excellent Food Safety and QSC standards.
- Plan, recruit, interview and conduct OJEs based on stores needs and ensure staffing objectives are met.
- Train and develop staff to ensure that assigned store is adequately staffed in order to maximize sales potential, operational efficiency and reduce staff turnover.
- Know, enforce, educate and consult with all staff on all appropriate HR policies, labor laws, security and safety procedures.
- Train, support, coach, consult and recognize the results of all staff.
- Conduct performance appraisals and gives input based on defined goals and objectives for each staff.
- Ensures that individual development plans leaders to assistant store managers are implemented.
- Consult with the management on building staff commitment and assist with plan to increase employee’s loyalty, satisfaction and pride with Mr Bean's experience.
- Safety & Quality, Service, Cleanliness (QSC)
- Support, coach and consult teams in critical store systems that help to produce consistently high levels of QSC.
- Follow company's guidelines and empowerment to recover customers.
- Recover customers of the assigned stores professionally and timely according to the customer recovery guidelines.
- Submit Incident Report inclusive of actions taken for customers’ feedbacks and any stores' incidents timely according to company guidelines.
- Protect Mr Bean's brand by consulting and coaching to ensure that the outlet meet Mr Bean's QSC, safety and sanitization standards and guidelines.
- Ensure stores' food products and ingredients store, use and sell according to First-In-First-Out and First-Expire-First-Out guidelines.
- Conduct Cash Audit and Food Safety and QSC Audit on the assigned stores. Develop action plan with stores' leaders if needed.
- Protect brand's and stores' image and cleanliness in ensuring stores structures, equipment and fixtures are in good condition, clean and housekeeping duties are performed routinely.
- Sales
- Ensure service staff suggestive sell at all times to bring up the sales, average check and meet promotion target.
- Properly execute market wide promotions.
- Support, coach and coordinate implementation and execution of new products and business/ training processes consistently within the store.
- To follow up and lead the teams to meet outlet's Monthly Sales and New Product Promotion Targets.
- Collate customers' feedbacks and suggest ideas or recommend actions.
- Suggest Local Store Marketing activities for the assigned stores, monitor and evaluate the results and effectiveness.
- Business Results
- Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Direct Supervisor and Store Teams to create and accomplish business, in terms of QSC, Sales, People and Profits objectives.
- Uses all informational resources available such as P&L, Customer Feedback information, etc. to identify opportunities and threats to build a business plan to optimize potential.
- Develop recruitment and training plans to ensure stores are appropriately staffed with productive staff for all dayparts.
- Develop, administer and control cost budgets of the assigned stores.
- Support and assist immediate superior towards achieving stores and area results.
- Monitor & analyse stores' business results. Self-initiate and periodically co-develop business plan with superior to improve stores' results.
- Deploy resources among the assigned stores to optimise resources.
- Assist superior to achieve area and company business results as needed.
- Administrative & Others
- Ensure stores perform shift control and all tasks are in accordance with standards consistently.
- Responsible for daily sales deposit, stocks ordering, month-end inventory and petty cash reimbursement in place.
- Review Stores' sales projection and approve Weekly Store Schedules to maximise the use of labor and achieve sales.
- Review and approve stores' working hours.
- Co-develop, execute and follow up stores' action plans in terms of People, Food Safety, QSC, Sales and profit.
- Perform at least one opening and one closing shift at each of the assigned stores.
- Perform other job duties or projects as given by superior or management.
Job Specifications:
Skills:
· Simple computer skills in Words & Excel
Education:
· At least O Level/ Professional Certificate in F&B management
Experience:
· Minimum 1 year experience as a store-in-charge in management of Food and Service Operations
Tell employers what skills you have
Coaching
Store Operations
Budgets
Ingredients
Visual Merchandising
Food Safety
Appraisals
Housekeeping
Inventory
Merchandising
HR Policies
Excel
Consulting
Customer Service
Audit
Turnover
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