assistant manager, vocational licence

1 day ago


Singapore Land Transport Authority (LTA) Singapore Full time

Join to apply for the (LTA-PT) ASSISTANT MANAGER, VOCATIONAL LICENCE (FEEDBACK) (1-YR TEMP CONTRACT) role at Land Transport Authority (LTA) Singapore

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Join to apply for the (LTA-PT) ASSISTANT MANAGER, VOCATIONAL LICENCE (FEEDBACK) (1-YR TEMP CONTRACT) role at Land Transport Authority (LTA) Singapore

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(What the role is)
ASSISTANT MANAGER, VOCATIONAL LICENCE (FEEDBACK) (1-YEAR TEMP CONTRACT)
(What you will be working on)
Join our feedback team as we seek an empathetic, analytical, and detail-oriented professional. Your role involves managing feedback pertaining to vocational licencing matters.
We offer a nurturing and supportive environment where you'll develop essential skills through structured guidance and mentorship. While the role operates in a high-pressure environment with demanding expectations and tight timelines, you'll be well-equipped to meet these challenges through comprehensive training and team support.
Key Responsibilities

  • Handles feedback (outbound calls and emails) pertaining to Vocational Licencing matters
  • Comfortable in speaking to members of public and provide written responses as necessary
  • To work closely with both internal and external stakeholders to resolve feedback
  • Familiar with common office tools such as Microsoft office, outlook etc. On-the-job training will be provided for use of internal systems
  • To perform any ad hoc duties as assigned
(What we are looking for)
  • Experience in Customer Service is preferred
  • Strong command of written and spoken English required, as all communication and feedback are primarily in English
  • Ability to speak in other languages such as Mandarin, Malay and Tamil are a bonus
  • Those without working experience are welcome to apply
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other
  • Industries

    Civil Engineering, Government Administration, and Truck Transportation

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