Lta-pt] Assistant Manager, Vocational Licence
1 week ago
**[What the role is]**
ASSISTANT MANAGER, VOCATIONAL LICENCE (FEEDBACK) (1-YEAR TEMP CONTRACT)
**[What you will be working on]**
Join our feedback team as we seek an empathetic, analytical, and detail-oriented professional. Your role involves managing feedback pertaining to vocational licencing matters.
We offer a nurturing and supportive environment where you'll develop essential skills through structured guidance and mentorship. While the role operates in a high-pressure environment with demanding expectations and tight timelines, you'll be well-equipped to meet these challenges through comprehensive training and team support.
Key Responsibilities:
- Comfortable in speaking to members of public and provide written responses as necessary
- To work closely with both internal and external stakeholders to resolve feedback
- Familiar with common office tools such as Microsoft office, outlook etc. On-the-job training will be provided for use of internal systems
- To perform any ad hoc duties as assigned
**[What we are looking for]**
- Experience in Customer Service is preferred
- Strong command of written and spoken English required, as all communication and feedback are primarily in English
- Ability to speak in other languages such as Mandarin, Malay and Tamil are a bonus
- Those without working experience are welcome to apply
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
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