Industrial Refrigeration, SEA Service Leader

7 days ago

Singapore Johnson Controls, Inc. Full time

What you will do As the Industrial Refrigeration (IR), SEA Service Leader based in Singapore, you will hold full P&L accountability and lead the overall management of IR service sales, after-market parts sales, and operations across the region. You will oversee a diverse, multi-country team spanning sales, service delivery, engineering, and support functions, ensuring operational discipline and commercial success. You will also set the long-term strategic direction of the IR service business, driving transformation, capability development, and cross-functional collaboration to achieve sustainable outcomes. Key Responsibilities Strategic & Financial Leadership Deliver revenue growth, margin execution, and operational efficiency across Southeast Asia, balancing short-term performance with long-term sustainability. Drive profitable growth in service and after market parts sales by anticipating customer needs, market dynamics, and industry trends. Collaborate closely with Sales & Commercial, Product, Factory, and Procurement teams to align on business priorities and resource allocation. Operational Excellence & Customer Experience Lead operational cadence, including performance tracking, business reviews, and financial discipline, ensuring achievement of regional service targets. Serve as the senior escalation point for customers, ensuring timely resolution of issues and safeguarding trust, service reliability, and customer satisfaction. Embed best practices and digital tools to standardize processes, improve service reliability, and enhance efficiency. People & Capability Development Lead, coach, and inspire a regional workforce of 60+ professionals Build a skilled, future-ready team through structured training, succession planning, and career development. Foster a culture of accountability, collaboration, and continuous improvement. Culture, Safety & Compliance Champion a culture of operational excellence, continuous improvement, and change agility across the organization. Promote strong workplace safety and integrity, ensuring strict adherence to compliance standards, company policies, and ethical guidelines. Act as a role model for values-driven leadership, reinforcing trust and credibility with customers and employees alike. What We Look For Bachelor’s degree in engineering, business, or related discipline; a Master’s degree (MBA or equivalent) is preferred. Progressive leadership experience in Service sales and operations, with direct or related experience in HVAC and Industrial Refrigeration, and a proven track record in managing regional or multi-country portfolios to drive strategic outcomes across diverse markets. Proven ability to lead large, diverse teams across geographies, with strong expertise in talent development and succession planning. Strong financial management skills with direct P&L accountability and a track record of delivering profitable growth. Deep understanding of service operations, aftermarket sales, and lifecycle management, with exposure to digital service transformation. Commitment to workplace safety, compliance, and ethical practices, with proven ability to manage in complex regulatory environments. #J-18808-Ljbffr

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