Industrial Refrigeration, SEA Service Leader

4 weeks ago

Singapore Singapore Singapore Johnson Controls Full time

What you will do
As the Industrial Refrigeration (IR), SEA Service Leader based in Singapore, you will hold full P&L accountability and lead the overall management of IR service sales, after-market parts sales, and operations across the region.
 
You will oversee a diverse, multi-country team spanning sales, service delivery, engineering, and support functions, ensuring operational discipline and commercial success. You will also set the long-term strategic direction of the IR service business, driving transformation, capability development, and cross-functional collaboration to achieve sustainable outcomes.
 
Key Responsibilities

Strategic & Financial Leadership

  • Deliver revenue growth, margin execution, and operational efficiency across Southeast Asia, balancing short-term performance with long-term sustainability.

  • Drive profitable growth in service and after market parts sales by anticipating customer needs, market dynamics, and industry trends.

  • Collaborate closely with Sales & Commercial, Product, Factory, and Procurement teams to align on business priorities and resource allocation.

Operational Excellence & Customer Experience

  • Lead operational cadence, including performance tracking, business reviews, and financial discipline, ensuring achievement of regional service targets.

  • Serve as the senior escalation point for customers, ensuring timely resolution of issues and safeguarding trust, service reliability, and customer satisfaction.

  • Embed best practices and digital tools to standardize processes, improve service reliability, and enhance efficiency.

People & Capability Development

  • Lead, coach, and inspire a regional workforce of 60+ professionals

  • Build a skilled, future-ready team through structured training, succession planning, and career development.

  • Foster a culture of accountability, collaboration, and continuous improvement.

Culture, Safety & Compliance

  • Champion a culture of operational excellence, continuous improvement, and change agility across the organization.

  • Promote strong workplace safety and integrity, ensuring strict adherence to compliance standards, company policies, and ethical guidelines.

  • Act as a role model for values-driven leadership, reinforcing trust and credibility with customers and employees alike.

What We Look For

  • Bachelor’s degree in engineering, business, or related discipline; a Master’s degree (MBA or equivalent) is preferred.

  • Progressive leadership experience in Service sales and operations, with direct or related experience in HVAC and Industrial Refrigeration, and a proven track record in managing regional or multi-country portfolios to drive strategic outcomes across diverse markets.

  • Proven ability to lead large, diverse teams across geographies, with strong expertise in talent development and succession planning.

  • Strong financial management skills with direct P&L accountability and a track record of delivering profitable growth.

  • Deep understanding of service operations, aftermarket sales, and lifecycle management, with exposure to digital service transformation.

  • Commitment to workplace safety, compliance, and ethical practices, with proven ability to manage in complex regulatory environments.

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