6 months contract crm executive

1 day ago


Singapore Recruit Express Pte Ltd. Full time

6 months Contract CRM Executive - up to 5k #NCH Singapore | Posted: Nov 12, 2024 Collaborate with internal and external stakeholders to provide input and ensure program and projects address key business needs and goals. Work with cross functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points. Support in the management and growth of loyalty program, delivering business and customer value and resonate with target customer segments for various assets. Develop loyalty and partnership marketing and communication plans that align with our portfolio of assets, customer segments and deliver on business goals. Vendor, project and campaign management for all loyalty initiatives and implementation. Utilize market research, data and customer insights to identify opportunities for customer engagement, segmentation, and personalized experiences. Design and execute customer engagement plans to drive incremental value, engagement and acquisition. Establish key partnerships to broaden, strengthen and strategically position the loyalty program. Liaise and negotiate with all required platform or technology partners. Manage all vendor agreements with vendors, technology partners. Internal presentation to stakeholders on project milestones and work in progress updates. Liaise with internal teams such as ICT team for security review arrangements, timeline and ensure successful update or launch of products. Conduct UAT and other required tests with vendors for new program releases. Conduct necessary training for product users internally e.g. concierge managers, marketing teams etc. Budget Management & Forecasting. Interested applicants may email resume to Cheryl Lee Shi Le (CEI Registration No: R1434624)Recruit Express Pte Ltd (EA: 99 C4599) #J-18808-Ljbffr



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