Senior Business Transformation Manager

Role summary Own and deliver the company's multi-year transformation across growth, efficiency, cash, quality/compliance, customer, and digital. Drive the roadmap, run the change portfolio, and realise tangible value (revenue, margin, CCC, Opex efficiency) while strengthening processes and data foundations. Travelling frequency: 20%-30% within SEA region. Key responsibilities 1) Strategy & Portfolio Translate 5-/3-/1-year goals into a prioritised transformation roadmap with business cases, targets, and gated decision points. Run the Transformation Portfolio/PMO : intake, prioritisation, resource planning, RAID (risks/assumptions/issues/dependencies), status, and exec reporting. 2) Programme Delivery & Value Realisation Lead multi-country initiatives (e.g., market entries, channel model upgrades, pricing architecture, S&OP, inventory optimisation, e-commerce/CRM). Build and track benefits (revenue, GP%, EBIT, CCC, Opex) with Finance; ensure value is realised and booked (not just "planned"). 3) Process Excellence (Commercial & Operations)Map and redesign core processes (Lead→Quote→Order→Cash; S&OP; Procure→Pay; Service/Repairs) with clear SOPs, SLAs, and controls . Embed standard cadences (QBRs, S&OP, pipeline reviews) and handoffs across countries and BUs. 4) Digital & Data Partner with IT/DT to operationalise CRM/HRMS/ERP analytics ; define adoption KPIs and drive behaviour change. Establish a single-source-of-truth KPI pack (executive dashboard) and data governance (owners, definitions, QA). 5) People & Change Create change plans (stakeholders, communications, training, incentives). Coach workstream leads; uplift internal capability so changes stick (playbooks, templates, checklists). 6) Quality, Compliance & Risk (med-device context)Coordinate with RA/QA on QMS/eQMS improvements, CAPA, audit readiness, and field vigilance linkages to commercial processes. Ensure transformation work respects ISO 13485/SS 620 and country regulations (HSA/MDA/TFDA etc.). 7) Governance Run monthly SteerCo : decisions, escalations, and trade-offs; maintain a transparent portfolio view (RAG, risks, mitigations, spend vs. benefits). Must-have qualifications Experience: 8–12+ years leading cross-functional transformations (portfolio/program level), with multi-country exposure and a track record of measurable P&L and cash impact (EBIT, GP%, CCC, DSO/DOH) . Industry fit: Background in medical devices/healthcare or other regulated, B2B field-service businesses; comfortable with ISO 13485 / QMS, vigilance/CAPA , tendering, and hospital workflows. Operating toolkit: Hands‐on with process redesign (Lead→Quote→Order→Cash, S&OP, service/repairs), change management , and benefits realisation (can baseline, target, and book savings/uplift). Digital & data fluency: Implemented or scaled CRM/ERP/HRMS and BI dashboards ; able to define data models/KPIs, drive adoption, and interrogate funnels/forecasts without an analyst. Programme leadership: Built/ran a PMO (intake, prioritisation, RAID, gated governance) and managed vendors/SIs; strong stakeholder management from frontline to ELT/Board. Financial acumen: Can model business cases (NPV/IRR/Payback), price waterfalls, inventory turns, and margin drivers; partners tightly with Finance. Communication: Executive-level storytelling, crisp written docs, and the ability to move behaviour (training, comms, incentives). Education: Bachelor's in Engineering, Business, Supply Chain, or similar. Strongly preferred Certifications: PMP/Prince2and Lean Six Sigma (Green/Black Belt)or equivalent transformation credentials; formal change management (Prosci/ACMP). Quality/Reg literacy: Practical exposure to ISO 13485 , eQMS rollouts, CAPA, audit readiness; understands how commercial processes interact with QMS. Commercial excellence: Experience setting pricing guardrails , channel/rebate programmes, and KAM frameworks; improved CRM hygiene/adoption at scale. Supply chain/S&OP: Raised forecast accuracy, reduced obsolescence, and improved inventory turns across multiple countries/SKUs. #J-18808-Ljbffr