Service Workflow Manager

7 days ago


Singapore beBeeSecurity Full time
Job Overview
The Service Workflow Manager is responsible for overseeing the entire maintenance process, ensuring smooth progress and timely delivery of commitments to clients. This role involves leading a team of service members, managing day-to-day client interactions, and continually seeking opportunities to increase customer satisfaction and deepen client relationships.
Main Responsibilities:
  • Oversee the maintenance workflow, including developing plans, defining resource loading, tracking milestones and metrics.
  • Lead a team of service members, manage their workload, and ensure effective collaboration.
  • Manage client expectations, resolve issues, and enhance customer satisfaction.
  • Develop and implement new methods to improve service delivery and efficiency.
  • Operate technical tasks to support the team's success.
Requirements:
  • At least 1 year of working experience in security systems or related fields.
  • Hands-on experience with Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, and CCTV systems is mandatory.
  • Proficiency in security system configuration, application programming, and integration with third-party systems is an advantage.
  • Strong problem-solving skills, technology awareness, and excellent communication abilities are essential.


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