Premium Host Offshore Airports

Overview
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Responsibilities
Deliver personalised service to Qantas premium passengers ensuring every journey is seamless and memorable
Embody our iconic brand through professionalism, precision, and heartfelt hospitality
2-year fixed term contract, on a rotational shift roster, based at Singapore International Terminal
Role Details
As a Premium Host, provide exceptional customer service personalised to Qantas First Class passengers, Chairman\'s Lounge members, Platinum & Gold Frequent Flyer Members, and Major Corporate Accounts
Ensure an effortless and superior travel experience through the airport, making every Qantas First and Premium passenger journey seamless and memorable
Engage with high‐profile travellers, handle needs with professionalism, and uphold Qantas\' commitment to service excellence
Demonstrate a positive, proactive attitude, maintain professionalism, and work under pressure to meet tight deadlines
What you'll Have
Unrestricted rights to live and work in Singapore
A minimum of 1 to 2 years' customer service experience in the aviation or tourism industry
Familiarity with arrival and departure procedures and formalities within the aviation sector
Strong knowledge of the Qantas Frequent Flyer Program and associated loyalty programs
An understanding of aviation legislation and airport compliance requirements
Willingness to undergo training in all aspects of safety, security, and operational procedures
Excellent customer service skills and a commitment to delivering exceptional experiences
Ability to assist customers with their baggage (within established OH&S guidelines)
A positive and proactive approach to problem-solving with the ability to collaborate across a variety of teams
Availability to work on a 24/7 rotating shift roster, including nights, weekends, and public holidays
Why the Qantas Group?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
Employee Benefits
We love to travel: Heavily discounted air travel within Australia and across the globe for you and your family and friends, plus exclusive deals on accommodation and holidays
Access to thousands of rewards: Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
Support for wellbeing: Mental health resources, an interactive wellbeing app, and a tailored nutrition plan
Please note.
Applicants must have unrestricted rights to live and work in Singapore.
Applications close Wednesday, 24 September 2025
Other
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Airlines and Aviation
#J-18808-Ljbffr