Premium Host Offshore Airports

Job Description

• Deliver personalised service to Qantas premium passengers ensuring every journey is seamless and memorable
• Embody our iconic brand through professionalism, precision, and heartfelt hospitality
• 2-year fixed term contract, on a rotational shift roster, based at Singapore International Terminal

At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and our iconic brand. When you are part of the offshore Qantas family, you're only geographically distant. You are still an integral and close part of our team. As a Premium Host, you will provide exceptional customer service that is personalised to Qantas First Class passengers, Chairman's Lounge members, Platinum & Gold Frequent Flyer Members and Major Corporate Accounts. You will ensure an effortless and superior travel experience through the airport, ensuring every Qantas First and Premium passenger's journey is seamless and memorable. In this role, you will engage with high-profile travellers, handling their needs with precision, while embodying Qantas' commitment to service excellence. You will be required to demonstrate a positive, proactive attitude, a high level of professionalism, and the ability to work under pressure to meet tight deadlines.

You'll have:

• Unrestricted rights to live and work in Singapore.
• A minimum of 1 to 2 years' customer service experience in the aviation or tourism industry
• Familiarity with arrival and departure procedures and formalities within the aviation sector.
• Strong knowledge of the Qantas Frequent Flyer Program and associated loyalty programs.
• An understanding of aviation legislation and airport compliance requirements.
• Willingness to undergo training in all aspects of safety, security, and operational procedures.
• Excellent customer service skills and a commitment to delivering exceptional experiences.
• Ability to assist customers with their baggage (within established OH&S guidelines).
• A positive and proactive approach to problem-solving with the ability to collaborate across a variety of teams.
• Availability to work on a 24/7 rotating shift roster, including nights, weekends, and public holidays

Why the Qantas Group?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Please note. applicants must have unrestricted rights to live and work in Singapore.

Applications close Wednesday, 24 September 2025