Head of Operations

5 days ago

Singapore Plaza Premium Lounge Full time

Plaza Premium Group is the global leader in airport lounges and hospitality With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that's shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to have you on board

We are seeking an experienced Head of Operations to lead our business units across Operations, Food & Beverage, Culinary, Lounges, Facilities, and Food Safety. This role partners closely with HQ and regional teams to drive operational excellence, business growth, and sustainable profitability.

Key Responsibilities:

  • Provide strategic direction and oversight of daily operations, ensuring service excellence and compliance with global standards.
  • Partner with HQ and regional leadership to develop and execute operational and commercial strategies that achieve revenue, growth, and profitability targets.
  • Oversee financial and business planning, ensuring cost optimization, sustainable performance, and recovery plans for underperforming units.
  • Champion innovation, efficiency, and technology adoption to strengthen operational capabilities.
  • Build and maintain strong relationships with key stakeholders including airport authorities, owners, and strategic partners.
  • Lead and develop a high-performing leadership team, ensuring succession planning, talent growth, and a culture of accountability and collaboration.
  • Support expansion and new business opportunities, including the conceptualization and execution of new lounges and F&B concepts.

Requirements

  • At least 5 years in a senior management role within the Travel, Airline, F&B and/or Hospitality Industry.
  • Proven track record in operational leadership, strategic execution, and financial management.
  • Strong commercial acumen with experience in business development and stakeholder management.
  • Demonstrated success in leading large teams and delivering on growth and transformation initiatives.
  • Experience in new outlet or business unit openings will be an advantage.

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