Presales Consultant

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you.
We're looking for a dynamic and results-driven Solutions Consultant to join our presales team, helping some of the world's most innovative and fast-growing companies harness the power of AI and automation. This role requires a competitive spirit, a passion for cutting-edge technology, and the flexibility to adapt in a fast-paced, evolving environment. Partnering with our APAC team, you will design impactful solutions that address clients' unique challenges and play a key role in the growth of our APAC office, driving success and measurable outcomes.
Value Selling
Develop a deep understanding of client goals, industry challenges, and competitors to craft tailored solutions that differentiate our platform.
Lead strategic discovery sessions to identify client pain points and position our offerings as the optimal choice.
Deliver persuasive, value-driven presentations and demonstrations that showcase our competitive edge, particularly in AI-driven solutions.
AI-Focused Solutions
Leverage expertise in AI, LLMs, and generative models to create innovative, automation-first strategies.
Educate clients on the transformative potential of AI technologies, aligning solutions to their business objectives.
Stay at the forefront of AI advancements to ensure our solutions remain cutting-edge and aligned with market trends.
Flexibility and Collaboration
Adapt to changing client needs and market conditions, maintaining a proactive and solution-oriented mindset.
Partner with cross-functional teams, including Product and Engineering, to ensure client feedback drives continuous innovation.
Support the Sales team in navigating complex sales cycles, providing technical expertise and strategic guidance.
Winning Mindset
Approach every engagement with a drive to win, building strong client relationships and delivering exceptional outcomes.
Support revenue goals by driving technical alignment and showcasing the unique value of our solutions.
Act as a trusted advisor, guiding clients to achieve success through our platform.
About You
3-5 years of experience in presales, solutions consulting, or presales engineering.
Proven track record of winning deals by effectively communicating value and differentiation.
Strong understanding of AI technologies, including LLMs and generative models, and their business applications.
Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, Hubspot), and integration methodologies.
Flexible and resilient, able to adapt to shifting priorities and deliver results under pressure.
Exceptional communication, storytelling, and relationship-building skills.
Leader who is looking for the opportunity to grow and build Ada's presence in APAC
The expected salary range for this position is $145,000 to $180,000 OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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At Ada, you'll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here's what we offer:
Unlimited Vacation:
Recharge when you need to.
Comprehensive Benefits:
Extended health coverage, dental, vision, travel, and life insurance.
Wellness