Customer Success Specialist/Project Manager

2 weeks ago

Singapore Blue Wireless Full time

Overview
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. Our people are creative, hands-on, and willing to go above and beyond for our customers.
Role
As the Customer Success Specialist/Project Manager, you will be managing long-term customer satisfaction for Blue Wireless customers throughout their journey while optimizing business aspects such as customer profitability and operational workload.
Responsibilities – Customer Success
Act as the main point of contact for customers throughout their service lifecycle from installation to in-life support.
Manage the onboarding process for new (large) customers
Build reporting capabilities to give customers insight in our services, deliveries and offerings
Manage customer service review cycles, brief customers on service improvements and changes
Monitor customer satisfaction and maintain positive, long-term relationships by understanding their needs and ensuring their expectations are met.
Manage customer communications related to service escalations, outages, or changes.
Assist with billing inquiries, and contract renewals where needed.
Responsibilities – Project Management
Plan and coordinate larger customer-facing projects
Align internal teams (sales operations, service delivery, network engineers) to deliver services on time and to spec.
Track project timelines, milestones, and issues and ensure smooth handovers
Maintain project documentation and ensure all stakeholders are informed of status and changes.
Ensure compliance with regulatory requirements and safety standards.
Identify and mitigate risks proactively to avoid project delays or service disruptions.
Qualifications
Have at least 3 years of related working experience
Have Project/Service Management qualifications (Prince/ITIL) (a major advantage but not a must)
Have a good understanding of IT services & IP network
Have good inter-personal skills, along with effective communication skills
Have excellent English communication skills, additional languages are a plus
Are flexible, able to work in a small team on a range of tasks
Are organized and accurate
What we offer
Part of a global professional team of networking solution experts
Given the opportunity to make a difference, in helping with the development of the role and the business
Offered many career development opportunities as the company grows and evolves
In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
Surrounded by highly supportive peers in a healthy working environment
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Telecommunications
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