Customer Success

Customer Success & Project Management Specialist
Keyreply
Sales & Business Development, Customer Service, Administration
Customer Success & Project Management Specialist
Customer Success and Project Management Specialist
KeyReply is seeking a proactive
Customer Success and Project Management (CSPM) Specialist
to manage client relationships, ensure successful project delivery, and drive ongoing client success. If you have a background in healthcare or customer-based SaaS, along with strong project management and communication skills, this role is for you.
Key Responsibilities:
Commercial Growth
Overview : You will manage client projects from initiation to completion, ensuring that deliverables align with project plans. In addition, you will actively seek opportunities for upselling and cross-selling our solutions to drive client growth.
Key Skills : Strong project management skills, an eye for business growth, and the ability to manage multiple projects efficiently.
Customer Success
Overview : Maintain strong relationships with clients through regular check-ins, ensuring they are satisfied with project progress and outcomes. Gather feedback through surveys and business review sessions, ensuring client concerns are addressed proactively.
Key Skills : Excellent communication, client relationship management, and the ability to foster long-term partnerships.
Product Implementation and Process Improvements
Overview : Ensure high-quality training and chatbot setup tailored to client needs. You will guide clients in designing user-friendly chatbot conversations and ensure seamless implementation of our AI solutions.
Key Skills : Experience in user experience design, understanding of AI chatbot models, and the ability to lead clients through product training and onboarding.
Team Knowledge Sharing & Training
Overview : Contribute to the growth and knowledge of the team by sharing best practices, learning from new product features, and leading internal training sessions. Demonstrate a commitment to professional development by participating in industry-relevant courses and trainings.
Key Skills : Desire for continuous learning, leadership in knowledge sharing, and the ability to apply new insights to improve team and project performance.
Skills and Qualities that We Are Looking For:
Adaptability & Problem-Solving : You can quickly adjust to new situations and challenges, bringing creative thinking and resourcefulness to find effective solutions.
Initiative & Drive : You take ownership of your tasks, act with urgency, and are motivated to push projects forward independently while delivering results on time.
Client-Centric Mindset : You understand client needs deeply and prioritize their success. You are skilled at maintaining strong relationships and identifying areas to deliver additional value without being pushy.
Organizational Excellence : You have strong organizational skills and pay close attention to detail, ensuring smooth project execution and handling multiple priorities with ease.
Industry Expertise : You stay up to date with trends in SaaS and healthcare, bringing informed insights to guide project decisions and client interactions.
Healthcare & SaaS Knowledge : Experience in either or both of these industries, giving you a solid foundation for understanding client needs in these sectors.
Project & Stakeholder Management : A proven history of successfully managing projects from start to finish, coordinating with both internal teams and clients.
Client Relationship Building : Demonstrated ability to cultivate long-lasting client relationships, ensuring satisfaction, driving renewals, and identifying opportunities for expanded services.
If you’re excited about driving client success and managing impactful projects, we’d love to hear from you
#J-18808-Ljbffr