Customer Service Manager

1 week ago

Singapore People Profilers Pte Ltd Full time

Responsibilities Responsible for after-market management and coordination of all activities related to each active customer's spare parts ordering. Responsible for consistent, timely, and precise communication to the customers (both internal and external) on all issues related to their orders. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Responsible for coordinating with fellow managers within the organisation to ensure the timely and accurate delivery of all customers spare parts orders. Directs the activities of the Customer Service Spares, while ensuring that departmental budgets are adhered to. This includes but is not limited to backlog management of the customer; preparing spare parts pricing quotations; following up on inquiries; receiving of customer purchase orders; reviewing customer orders for accuracy, completeness, and ability to accept; acknowledging the customer order; entering the customer order into MRP system; identification and adjustment of departmental processes that prohibit or restrict timely fulfillment of customer orders, as well as others. Responsible for the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures, and policies. Manages and develops all team members to ensure customer satisfaction and balanced workloads. Develops and maintains relationships with Internal and External Customers, Distributor Partners and Customer Experience Staff. Acts as the escalation point between the customer and the organization and operations relative to aftermarket sales. This includes aftermarket activity departmental interface with finance, program management and engineering, operation; as necessary. Monitors sales and delivery of spare part orders for all customers, which includes but not limited to the pricing and lead time. Responsible for KPI tracking of department goals & objectives and contributing to the overall achievement of those goals & objectives. This includes creating and maintaining the department's performance metrics. Requirements Min 5 years of experience in Aerospace industry Must be comfortable and familiar with (multi-nation) international business practices which includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily. i Demonstrated leadership skills that are effective and motivational, while being able to supervise, direct, and train departmental personnel. Must be able to interface with all departments within the company, including purchasing, finance, engineering, and manufacturing. Have a working knowledge of the aircraft interiors business and be capable of handling discussions with customers Have a very good working knowledge of the standard suite of office software products (MS Word, Excel, PowerPoint, Project, et. al.)Acts in accordance with company values and related competencies. All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Interested applicants may wish to email your resume in a detailed Word format to We regret that only shortlisted candidates will be notified. Cindy Char Sin Yi EA License Number: 02C4944Registration Number: R People Profilers Pte Ltd Tel: 20 Cecil St, #08-09 Plus Building, Singapore #J-18808-Ljbffr

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