Senior CRM IT Executive

1 day ago

Singapore SHAKE SHACK SINGAPORE JEWEL PTE. LTD. Full time

We are seeking a proactive Senior CRM IT Executive to lead the management and optimization of our customer relationship management systems. You will ensure seamless CRM operations, collaborate closely with vendors, and support marketing and operational initiatives to enhance customer experiences. Responsibilities Maintain and manage the CRM platform, ensuring system reliability and performance. Collaborate with vendors to implement system updates, troubleshoot issues, and ensure timely support. Ensure accurate and secure management of customer data across all CRM processes. Support marketing campaigns by providing CRM insights, reporting, and automation solutions. Work with operations teams to integrate CRM with other business systems for efficiency. Analyze CRM data to identify trends, customer behavior, and opportunities for engagement. Develop and document CRM processes, best practices, and user guides. Train internal teams on CRM functionalities, workflows, and data best practices. Monitor system performance and recommend improvements to enhance efficiency and scalability. Drive CRM system enhancements and propose solutions to improve customer engagement and operational efficiency. Requirements Proven experience in CRM systems. Strong IT and technical problem-solving skills. Experience collaborating with vendors or third-party system providers. Knowledge of marketing workflows and customer data management. Detail-oriented, organized, and proactive. Strong communication and stakeholder management skills. #J-18808-Ljbffr

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