Associate Customer Experience

1 week ago


Singapore Singapore Airlines Full time

Overview The successful incumbent will be part of the Inflight Entertainment and Connectivity Department within Customer Experience Division. Responsibilities Liaison with Content Service Provider (CSP) and preparation of materials/data to facilitate the monthly content curation activities for the IFE media team. Maintenance of KrisWorld Digital platform and content. Collation of data related to IFE content CSAT to facilitate the data analysis by the IFE media team. Support IFE product development innovation activities, including supporting the testing of new IFE products (e.g. testing of IFE GUI changes). Research and collation of raw market research/benchmarking data, to facilitate subsequent in-depth analysis by the IFE media team. Assist the IFE media team on the launch of content campaigns and publicity. Investigate and response to customer feedback from 1Point cases and CCVRs. Responsible for the department administration functions e.g. invoice handling, security clearance etc. Qualifications Possess a diploma. Has keen interest and appreciation of movies, TV programs and music. Has passion for innovation and product ideation/development. Be tech savvy and has interest in keeping up with evolving technology. Has interest in learning or has experience in working with data. Able to work independently, self-driven, and able to communicate well with various stakeholders. Comfortable working with data sets. Able to work on the common applications e.g. Excel, Word, PowerPoint etc. IT savviness or receptive to digitalisation mindset preferred. Seniority level Entry level Employment type Full-time Job function Other Industries Airlines and Aviation We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified. #J-18808-Ljbffr



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