Customer Experience Management Associate
2 days ago
**Roles & Responsibilities**
Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.
Patient Experience
- Maintain high standard of frontline service
- Anticipate guests’ needs and carry out these requests in a courteous and helpful manner
- Perform service recovery when required and report second-tier escalations to managerial level in a timely manner
Human Resources/Team Management
Business Development
- Suggest improvements for clinical operations and propose new initiatives
Smilepoint Dental is a progressive healthcare group with modern facilities. We are located in the central & south Singapore, minutes away from the the circle line MRT line. We seek committed individuals to join our passionate and patient-centered team.
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