Customer Experience Center Manager

3 days ago

Singapore STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
The Executive Assistant to VP APAC & Customer Service Experience Centre Manager, will take the overall responsibilities to provide administrative support to Vice President, Asia/Pacific Healthcare and overall Customer Experience Centre / Office management in Singapore, the regional hub for STERIS APAC Healthcare.

**Duties**:
**_ Administrative Support to VP APAC Healthcare_**
- Working closely with VP APAC in building and maintaining communications and relationships with a range of stakeholders, including the APAC leadership team, head office teams and personal contacts, etc.
- Support executives in business presentations, analytical management reports, executive communications, employee communications, issues and crisis management
- Prepare Power point presentations, Excel worksheets, briefing papers, monthly and periodic reports as required
- Coordinate monthly regional business meetings and write up minutes of meetings to ensure follow through and summarize action plan to the leadership team
- Calendar management, travel planning, expenses report processing, internal & external meeting organization and logistics support
- Other ad hoc duties as required

**Duties - cont'd**:
**_ Customer Experiences Center Management_**_ _
- Lead the renovation of Customer Experiences Center and be the main responsible to manage Customer Experiences Center in Singapore
- Welcome and arranging internal colleagues and external clients/customers visiting Customer Experiences Center, ensure good experiences, including but not limited to, trip coordination, arranging hotels and transfers, meal and drinks, etc.
- Demos and infrastructural management in the Customer Experiences Center
- Other ad hoc duties as required
- **_Office Management_**_ _
- Lead the office renovation in Singapore and be the main responsible for office management
- Track, negotiate and renew office contracts
- Plan and execute regular maintenance / repair of office equipment
- Verify office vendor invoices for Accounts Payable
- Purchase, monitor and replenish office supplies
- Collect, sort and distribute mail to departments
- Provide admin/secretariat support to ensure a smooth-running office
- Other ad hoc duties as required

**Education Degree**:
**Required Experience**:
Positive and Flexible

Problem solving

Good communication skills, both spoken and written

Can work under pressure, multi-tasks

Good time management skill

Good project management skill

Bachelor Degree is preferred

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

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