Senior Director, Global Business Services

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Senior Director, Global Business Services
Location:
Regional Delivery Centre - Malaysia, Malaysia
Be a part of something BIG
We are seeking an experienced and highly skilled individual to join our team as a
Senior Director, Global Business Services (GBS) Centre
. The role is responsible for the strategic and operational leadership of the Centre, ensuring the delivery of high-quality, cost-effective, and scalable shared services to the Singtel Group of companies. He/ She will oversee a multi-functional service delivery model, manage stakeholder relationships, and ensure compliance with regulatory and corporate standards
Make an Impact by:
Service Delivery Leadership
Provide strategic and operational leadership for the delivery of "captive" shared services to the Singtel Group, ensuring a customer-centric, high-quality, and scalable service experience.including the following functions:
(i) Finance Operations: Manage end to end finance processes including Accounts Payable, Billing, Credit Management, Sales Commission, and General Accounting (Record-to-Report), ensuring accuracy, timeliness and compliance.
(ii) Procurement Services: Deliver operational procurement support and vendor management, driving efficiency and adherence to procurement governance.
(iii) Legal Contract Services: Provide contract lifecycle support including contract drafting, reviewing, and administrative support.
(iv) HR Payroll Services: Manager payroll processing, statutory filings and compliance across supported entities, working closely with Group HR.
(v) IT Support Services: Oversee end-user support, IT service desk operationsand coordination with Group IT for basic infrastructure and access management services
Lead the daily operations of the KL GBS Centre, ensuring business continuity, operational excellence, and adherence to defined SLAs, KPIs, and compliance requirements
Drive continuous improvement, automation, and standardization of processes.
Ensure cost optimization and resource efficiency across all service lines.
Leverage data andanalytics to monitor performance, identify trends, and proactively resolve service delivery issues.
Stakeholder Engagement
Act as the primary liaison with internal customers, business units, and corporate functions, ensuring alignment between GBS and evolving business needs.
Build and maintain strong relationships with external stakeholders, including government agencies, regulatory bodies, and strategic partners.
Represent the KL GBS Centre in audits, compliance reviews, and strategic planning forums.
Lead, motivate, and develop a high-performing team across multiple functions, fostering a culture of service excellence, , innovation, and accountability.
Promote cross-functional collaboration, knowledge sharing and professional growth of teams.
Champion talent development, succession planning, and employee engagement for talent retention and building a sustainable talent pipeline.
Serve as a visible and credible leader for the GBS Centre, both within the Singtel Group and to the external ecosystem
Strategic Enablement
Support and drive the transformation of the KL Shared Services Hub into a full-fledged GBS Centre.
Contribute to the broader Corporate Centre optimisation initiatives including the use of intelligent automation tools and AI-driven solutions to complement the human workforce
Ensure readiness for future expansion, including infrastructure, talent pipeline, and service scalability.
Other Duties
Undertake any additional responsibilities necessary to ensure the successful operation and evolution of the KL GBS Centre
Skills for Success:
Bachelor's degree in Business, Accounting, IT, or Engineering
At least 15 years of experience in shared services, operations, or corporate services leadership.
Minimum of 8 years in a senior management role with a proven track record of managing multi-functional service centres or GBS environments.
Experience working in a matrixed operating model with exposure to stakeholder management across geographies and BU
Strong understanding of finance, procurement, legal, HR, and IT operations.
Experience working with government/regulatory bodies in Malaysia is a plus.
Strong financial and commercial acumen, with experience in cost management, budgeting, and business case development
Excellent stakeholder management, communication, and leadership skills.
Strong people leadership and talent development capabilities, with a track record of building high performing, engaged teams.
Cultural sensitivity and adaptability to operate effectively in a diverse, cross-border environment
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