Client Relations Executive

12 hours ago

Singapore BRAHM CENTRE LTD. Full time
Roles & Responsibilities

About Us

Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC).

We offer science-based mindfulness programs to enhance mental well-being.

We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care, the Ministry of Health and healthcare and educational institutions, we support the community through health education, case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being.

Role Overview

We are seeking a Client Relations Executive to provide exceptional customer service, support centre operations, and assist in client care programmes. The role involves managing daily operations, client engagement, administrative support, and facilitating community outreach activities.

Key Responsibilities

1. Customer Service & Centre Operations

  • Oversee daily operations, including housekeeping, facility readiness, and availability of resources.
  • Prepare venues and logistics for courses, workshops, and events.
  • Ensure compliance with safety measures and smooth programme delivery.
  • Attend to client queries, feedback, and registration; support SkillsFuture applications.
  • Assist in processing course refunds and financial follow-ups with clients.
  • Maintain accurate client and event data in Salesforce; ensure data protection compliance.
  • Support outreach events, onsite or offsite, and contribute to course promotions.

2. Care & Befriending Support

  • Assess and review the needs of potential and current clients (befriendees).
  • Onboard, train, and manage befrienders, ensuring meaningful engagement.
  • Maintain accurate records of befriending activities and client data in Salesforce and other systems.
  • Facilitate Step-Up care and serve as a link to Brahm Centre's other services (COMIT, Case Management, Counselling, Wellness).
  • Conduct home visits, phone follow-ups, and community screeners; provide person-centric support and psychoeducation.
  • Collaborate with community partners, healthcare institutions, and government agencies.
  • Conduct caregiver assessments, satisfaction surveys, and ensure timely reporting of activities.

3. Administrative & Programme Support

  • Assist Centre Manager in planning, facilitating, and supporting dementia/MH outreach and community events.
  • Track attendance, manage reports, and complete administrative tasks within deadlines.
  • Assist with any other administrative duties as assigned.

Requirements

  • Diploma in any related discipline preferred but not mandatory.
  • Minimum 2 years of experience in social service or related fields.
  • Strong customer service and interpersonal skills in English and Mandarin; dialects are a plus.
  • Passion for serving seniors and supporting community well-being.
  • Excellent attention to detail and organisational skills.
  • Ability to host workshops and events is an advantage.
Tell employers what skills you have
COMIT
Community Outreach
Microsoft Office
Mindfulness
Interpersonal Skills
Social Services
Exceptional Customer Service
Attention to Detail
Communication Skills
Administrative Support
Wellbeing
Customer Service
Case Management
Customer Service Experience

  • Client Relationship Manager

    2 days ago

    Singapore beBeePublic Relations Full time $50,000 - $70,000

    About the Role">This role is centered around delivering comprehensive communication services across consumer PR, IMC and regional marketing. The focus will be on tech (smartphone, wearables, EV) and lifestyle (fashion, photography, travel, etc.) with an emphasis on Southeast Asia.]You will work closely with various stakeholders, including regional media/KOL...

  • Pe Investor Relations

    2 weeks ago

    Singapore Executive Access Full time

    -Executive Access Singapore Posted 23 hours ago Permanent Competitive salary range - C - POSTED BY - Carol Wang - DirectorFollow - My client is a leading Chinese PE/VC fund with solid track record in technology, industrial and healthcare space. For their further expansion into Singapore, seeking a highly motivated and experienced Investor Relations to join...

  • Client Relations Executive

    2 weeks ago

    Singapore SALON BIS INTERNATIONAL PTE LTD Full time

    **CLIENT RELATIONS EXECUTIVE** - Work closely with the team - Attend to incoming calls & customer enquiries. Check in/check out clients - Record/register all clients details in Shortcuts POS system, End of Day Closing - Recommend/provide information about products and services - Assist in marketing tasks as and when assigned on - Monitor & manage clients...

  • Client Relations Executive

    3 days ago

    Singapore BRAHM CENTRE LTD. Full time

    **About Us** Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based mindfulness programs...

  • Client Relations Executive

    2 days ago

    Singapore BRAHM CENTRE LTD. Full time $104,000 - $130,878 per year

    About UsBrahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC).We offer science-based mindfulness programs to...

  • Client Relationship Manager

    3 days ago

    Singapore Executive Integrity Full time

    Location: Singapore - Sector: Digital Maritime - Job type: Permanent - Salary: Attractive Package - Job Reference: BBBH1197_1706614767 **Job Title**: Head of Relationship Management **Location**: Singapore **Who are we recruiting for?** We are currently seeking a dynamic and qualified Head of Relationship Management for our esteemed client in the Maritime...

  • Client Relations Executive

    3 days ago

    Singapore BRAHM CENTRE LTD. Full time

    Roles & ResponsibilitiesAbout UsBrahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC).We offer science-based...

  • Client Relations Executive

    1 day ago

    Singapore MindChamps Preschool Singapore Pte Limited Full time

    **Responsibilities**: - Provide a high level of Customer service. - To manage the admin aspect of the Client Relations Department. - Professionally answering all enquiries promptly and efficiently. - To create a system to manage all students profiles efficiently. - To provide immediate attention and assistance to all Parents and parents in a courteous and...

  • Vice President

    7 hours ago

    Singapore OMNICOM PUBLIC RELATIONS GROUP PTE. LTD. Full time

    Omnicom Public Relations Group is a global collective of three of the top global public relations agencies worldwide and specialist agencies in areas including public affairs, marketing to women, fashion, global health strategy and corporate social responsibility. It encompasses more than 6,000 public relations professionals in more than 330 offices...

  • Client Relation Executive

    2 hours ago

    Singapore GENIC (SINGAPORE) PTE. LTD. Full time

    Duties and Responsibilities As a Client Relation Executive, you will be reporting to the Director. Your principal duties include but are not limited to the following:• Maintain organized sales records and report month-end goal-setting to the senior management team.• Support management by completing orders and keeping customers informed of delays and...