Department Manager

Job Location : Orchard

Benefits : Basic + Allowances + AWS + VB

Job Description – Department Manager (Ladies' Fashion)

Basically, your duties as a Department Manager (Ladies' Fashion) are as follows:

Merchandising and Market Research

• Devise and implement sales and merchandising plans and strategies to achieve sales, stock and profit targets of the department. To maximize sales and minimize losses through the proper management of staff, merchandise and space of department.

• Manage and control buying budgets, merchandise mix and stocks.

• Enhance online store sales by extending and maximizing the synergy effect with our physical store.

• Forecast and analyze fashion and demand trends, explore and recommend new merchandise mix and suppliers.

• Plan and develop effective and efficient sourcing and procurement systems, source and procure merchandise.

• Conduct market survey, research trade information and analysis on competitors' stores.

• Negotiate with vendors / suppliers for most favourable terms and conditions and to plan major vendor programs in important growth areas.

• Plan and organize merchandise purchase and delivery schedule from overseas buying trips.

• Plan and execute renovation plan/s for department.

Business / Sales and Cost Management

• Management of day-to-day business plans and sales operations of department.

• Effective management / control of operating expenses (including manpower expenses).

• Support sales floor operations (during operation hours) and to lead and motivate staff and promoters to carry out their duties effectively and efficiently to achieve sales, profits and stock targets.

• Prepare and analyze sales / profits / stock reports; prepare budget reports and any other records required by the company.

Advertising and Promotions Events / Merchandise Presentation

• Prepare and execute advertising and promotion plans, budget and schedules based on sales plan.

• Enhance merchandise presentations (display).

• Embrace digital marketing for better customer engagement and business growth for physical store and online store.

Staff Management & Customer Service

• Prepare and execute manpower plans; to check and approve department's monthly staff roster; to ensure optimal management of manpower strength/effective manpower planning.

• Conduct On-The-Job training - ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; are properly dressed and groomed.

• The manager is responsible for conducting yearly appraisals for all team members to assess performance and support professional development.

• Conduct effective performance management of staff.

• Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.

• Establish and reform operation system, merchandise assortment and (improve) service level based on customers' requirement/feedback; resolve customer complaints and to obtain customers' feedback.

Compliance Management

• Comply with Company's policies, rules and regulations and to abide by social rules and regulations.

• Comply with all government's regulations including rules governing the Workplace Safety & Health (WSH) Act. Ensure that all risk management measures are in order and that all staff, promoters and suppliers adhere to the safety requirements.

• Maintain in confidence, all Confidential Information owned or used by the Company, associated businesses, property or transaction, and prevent disclosure of details of any clients, customers or suppliers of the Company.

• Any other job-related duties as and when assigned by the company.