Data Center IT Proximity Services Support Technician

2 days ago

Singapore JLL Full time

Data Center IT Proximity Services Support Technician
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Data Center IT Proximity Services Support Technician
role at
JLL .
Job Description
Position Overview & Objectives:
Follow Standard Operating Procedures and execute accordingly.
Collect customer requests and data.
Attend to customer phone calls.
Respond to user emails and support tickets.
Conduct basic troubleshooting.
Create tickets for Level 2 support.
Provide product information.
Solve common problems such as verification of hardware and software, installation issues, and setup.
Qualifications:
Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.
Perform hardware decommission and cable removal.
Perform remote hands support (e.g., power cycles, physical environment, cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, troubleshooting commands).
Prepare and coordinate incoming/outgoing shipments, ensuring accuracy with packing lists and purchase details.
Support Service Management processes (e.g., Service Request, Incident, Change) by managing related tickets.
Oversee physical access to maintain secure Data Center facilities.
Support Power Maintenance Events (PME) actively in execution.
Monitor, maintain, and order spare parts, cabinets, and consumables.
Conduct physical audits and ensure database accuracy.
Handle tape backup media and prepare for offsite storage if applicable.
Collaborate with clients to meet and exceed expectations.
Train and mentor team members, suggest improvements, and perform additional duties as required.
Knowledge and Experience:
Entry-level IT service delivery experience.
Experience with Microsoft server products.
Basic knowledge of PC and Server Hardware and networking.
Basic understanding of Data Center Power schemes.
Strong verbal and written communication skills.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
This job posting is active and accepting applications.
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