Assistant Manager, Technology Business Partner

Company description:
About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The IT Business Partner (ITBP) has the overall responsibility to serve as a strategic interface to SATS technology functional teams and JVs/Associates to foster collaboration and cooperation to deliver IT services and support business goals across APAC region.

• Act as the trusted advisor to business stakeholders with understanding of region challenges and provide guidance on IT initiatives and investment in compliance to company policy
• Engage effectively with BU to have good understanding of business processes, needs and priorities
• Lead and manage IT projects, ensuring they are delivered on time, within budget, and meet business requirements
• Collaborate with Technology Business Partners, cross functional teams (in architecture, infrastructure, data) and regional IT leads to address project requirements and ensure alignment of solution compatible with the enterprise standards and established guidelines
• Support in the procurement process for service or technology solution which entails to vendor sourcing, preparation of tender (RFQ/RFP), evaluation and vendor selection
• Create and analyze relevant information and develop recommendations to achieve shared vision and facilitate decision making and arbitration relating to trade-offs between different solution platforms
• Monitor and track key performance metrics, deliverables and milestones of IT services and projects
• Develop program to foster partnership through technology sharing and tighten cooperation within IT community in APAC region

• Bachelor's Degree in System information, Computer Science, or equivalent Information Technology disciplines
• At least 5 years of Business and / or Systems Analyst and IT Project Management experiences
• Have demonstrated at least 3 years in project management experience in managing different stakeholders including business process owners, external vendors and support teams; or prior experience in leading teams, projects or programs
• Possess professional certification (ie. Project Management, Business Analysis or related)
• Possess good technical background, broad knowledge of technology solutions and ability to use them to effectively coordinate across both internal and external resources
• Strong verbal and written communication, interpersonal and influencing skills
• Has the capability to organize, manage, and direct cross-functional teams to address and solve technical and business issues
• Able to work independently and also cohesively in a team
• Demonstrated ability to coordinate/lead multiple projects/activities with competing priorities