Senior Executive, Operations

6 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

Job Title: Backend Coordinator for Continuing Education and Training

Description:

NTU PACE plays a crucial coordinating role between SkillsFuture Singapore, the Ministry of Education, and various NTU entities in promoting CET and lifelong learning.

The Academy offers a wide range of programs and courses for working professionals curated from various disciplines and conducted via different learning platforms.

As a Backend Coordinator, you will provide quality support to ensure the smooth execution of our programs. Your goal is to achieve high participant satisfaction with NTU's lifelong learning initiatives, contributing to our vision of being a leading player in continuing professional education and development in Singapore and overseas.

Main Responsibilities:

  1. Course Administration and Logistics
  • Monitor and process course applications through the Training Management System, updating course information as needed for seamless registration.
  • Prepare necessary documentation for internal and external trainers' appointments.
  • Coordinate logistics for program success.
  • Plan, recommend, brief, and organize manpower for on-site course operations to deliver timely services.
  • Liaise with internal stakeholders for smooth planning and execution.
  • Address public and student queries regarding programs and courses.
Post-Training Administration
  • Update course databases to ensure completeness and facilitate data collection.
  • Prepare evaluation reports and issue eCertificates to participants after each course.
  • Follow up on outstanding matters to ensure excellent customer service.

Required Competencies:

  • Recognized degree in a relevant field.
  • Minimum 3 years of experience in administration and training support operations.
  • Proficiency in Microsoft Office applications.
  • Proactive team player, able to multitask and work independently with minimal supervision.
  • Meticulous and able to maintain professionalism under tight deadlines.


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