Senior/Patient Service Associate, Contact Centre
7 days ago
Job Purpose The Senior/ Patient Service Associate, Contact Centre is responsible for delivering high-quality customer service through inbound and outbound calls, emails, live chat, text messaging and other communications channels. The role ensures timely resolution of enquiries, issues, and requests while maintaining service level standards, accurate documentation, and a professional customer experience. Key Responsibilities Customer Service & Support Handle inbound calls, emails, chat messages, and enquiries promptly in accordance with contact centre scripts, workflows, and service level agreements. Manage follow-ups, callbacks, and pending cases within committed timelines. Meet daily/weekly targets such as call quality, first-call resolution, and response time. Record all interactions and case details in the CRM system. Provide accurate information on products, services, pricing, and policies. Identify customer needs, clarify information, and provide solutions or appropriate escalation. Resolve customer issues efficiently or escalate to the relevant department. Maintain a positive, empathetic, and professional attitude with customers at all times. Administration & Reporting Update customer information and case notes accurately. Prepare simple reports on recurring issues or customer feedback. Assist with surveys, outbound campaigns, appointment reminders, or customer follow-up calls. Performing administrative duties and any other duties as assigned. Team Collaboration Participate in team briefings, coaching sessions, and ongoing training. Share feedback and insights to improve workflows and customer experience. Requirements Qualifications Minimum GCE O-Level, Diploma, or equivalent. Prior call centre or customer service experience is advantageous. Willing to commit to 5.5 days work week. Skills & Competencies Customer-centric mindset with a calm and professional phone and online chat presence. Strong verbal communication and active listening skills. Good written communication skills. Ability to multitask, manage high-volume call queues, and work in a structured environment. Basic problem-solving and troubleshooting capabilities. Proficient in using CRM systems, telephony platforms, and basic computer applications. Good team player who is able to work independently with minimal supervision. Experience with the PLATO Clinic Management system will be an advantage. #J-18808-Ljbffr
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Senior/Patient Service Associate, Contact Centre
14 hours ago
Singapore HEALTH MANAGEMENT INTERNATIONAL PTE. LTD. Full timeJob Purpose The Senior/ Patient Service Associate, Contact Centre is responsible for delivering high-quality customer service through inbound and outbound calls, emails, live chat, text messaging and other communications channels.The role ensures timely resolution of enquiries, issues, and requests while maintaining service level standards, accurate...
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Singapore National University Health System Full timeSenior Customer Service Associate, Group Contact Centre Join to apply for the Senior Customer Service Associate, Group Contact Centre role at National University Health System As part of Group Contact Centre, the Senior Customer Service Associate's key role is to provide Contact Centre services such as handling general enquiries, appointment scheduling...
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Senior Patient Service Associate
2 weeks ago
Singapore National University Polyclinics Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Senior Patient Service Associate (Urgent Care Centre)*Job ID: 8900Job Function: Ancillary As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and...
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Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeSenior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast‐paced environment and be challenged with...
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Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time**Senior / Customer Service Associate, Group Contact Centre** As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged...
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Singapore ALLIED SEARCH PTE. LTD. Full timeCompetitive remuneration package - Opportunities for professional development - Reputable organisation **As a Senior / Executive, Contact Centre (Healthcare), you will be responsible for the following duties**: - Support daily operations of the 24/7 Contact Centre and ensure smooth workflow - Maintain proper documentation of processes, enquiries, bookings,...
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Patient Service Associate
2 weeks ago
Singapore CENTRE FOR ADVANCED REHABILITATION (CARE) PTE. LTD. Full time**Summary** Reporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logístical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed. **Duties & Responsibilities** - To perform reception duties including answering...
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Patient Service Associate
3 days ago
Singapore National Skin Centre(S) Pte Ltd Full timePatient Service Associate **Institution**:National Skin Centre **Family Group**:Ancillary **Patient Service Associate** **Responsibilities** - Receive and screen patients arriving at the clinic - Perform full process of registration, administration and make appointments for patients. - Prepare referral letters and maintain proper filing system for...
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Senior/patient Service Associate, Call Centre
2 weeks ago
Singapore SingHealth Group Full timeSengkang General Hospital Pte. Ltd.**Senior/Patient Service Associate, Call Centre (Part-time)**: - Job Category: Ancillary- Posting Date: 21 Sep 2024**Job Description**: - Requirements: - GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably - Experience in call centre, customer service or...
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Singapore EnviroDynamics Solutions Pte Ltd Full timeLocation- Singapore- Experience- Job Type**Job Description**: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...
