Senior / Customer Service Associate, Group Contact
5 days ago
Location- Singapore- Experience- Job Type**Job Description**:
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
**Responsibilities**:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
**Job Requirements**:
- Minimum Diploma in any discipli As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
**Responsibilities**:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
- **Job Requirements**:
- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
- ne. (Fresh graduates are welcomed)
- Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
About Company
EnviroDynamics is a search and recruitment service firm, devoted to finding ideal matches for companies in the Engineering and Healthcare industries. We provide executive search services, as well as professional staffing and manpower outsourcing to satisfactorily meet all of your company’s human capital needs.
No matter the project at hand or the role that needs to be filled, our knowledgeable and trustworthy consultants provide human resource options that meet your discerning credentials with respect to skill and competence, in addition to being ever mindful of your company’s cultural and philosophical demands. And we deliver solutions according to your timeframe and with the utmost professional discretion.
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