Senior Law Enforcement Operations Specialist

Overview
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
The Law Enforcement Operations (LEO) team are digital first-responders protecting Snapchatters and the public at-large. The team handles all global law enforcement requests for user data, and responds to these requests as legally permissible and consistent with Snap policies, while safeguarding the privacy rights of our users. We value diversity and strive to build an innovative and inclusive team culture centered on Snap\'s values of Kind, Smart, and Creative.
We\'re looking for a Senior Law Enforcement Response Specialist to join the LEO team.
What you'll do
Accurately and efficiently process legal requests from US and global law enforcement, including complex legal requests
Participate in on-call rotation for law enforcement emergency requests and internal escalations, which requires working atypical weekday hours, some weekend days each month, and/or holidays each month
Participate in Quality Assurance (QA) program: review team members' work product and provide constructive feedback as a core part of this role
View and action reported content as needed. Reported content can be graphic so you must be comfortable viewing this material
Tap into subject matter expertise to actively engage in policy improvement discussions
Identify opportunities to iteratively improve on process, tooling, and policies; provide recommendations and liaise with cross-functional teams to implement solutions
Use technical expertise to regularly identify tooling enhancements to improve the LEO agent and law enforcement experience
Design and implement new operational workflows, track progress with a project plan, consider stakeholder impacts, and apply change management methodologies to drive successful adoption
Participate in trial appearances as a Records Custodian on behalf of Snap
Handle inbound and outbound calls from law enforcement, providing helpful and empathetic support within policy guidelines
Create and deliver internal training materials
Serve as a partner and subject-matter expert for our vendor teams
Collaborate with in-house counsel on escalations
Model leadership behaviors and serve as an active mentor for others across our global organization
Knowledge, Skills, & Abilities
Strong attention to detail, with proven ability to accurately analyze lengthy legal documents
Excellent verbal and written communication skills, demonstrating ability to structure thought process and adjust messaging depending on the audience
Proven track record of identifying gaps and implementing new processes
Demonstrated ability to prioritize multiple competing tasks by communicating clearly and frequently with leaders
Demonstrated ability to track deliverables, and work independently with minimal supervision
Strong data analysis skills, including the ability to work with large data sets to solve business problems and provide practical business insights via data visualization software (e.g., Advanced Excel, Looker, Tableau)
Previous experience reviewing sensitive content (e.g., in a moderation-related role)
Experience collaborating with internal and external stakeholders, across multiple levels of an organization
Experience driving process optimization projects, and a keen eye to identifying performance improvement opportunities
Experience in developing and managing project plans, timelines, dependencies and risks
Experience collaborating with cross-functional teams and stakeholders to gather requirements and align project objectives
Experience in change management activities, including designing and executing on communications and training plans
Willingness to travel within the US and participate in testimony appearances on behalf of Snap
Minimum qualifications
4+ years of experience working in law enforcement, legal, compliance, technology, or a related field
Preferred qualifications
Experience working directly with law enforcement in a professional setting
Bachelor\'s degree
Experience collaborating with internal and external stakeholders at all levels of the company
Call center experience
Near native fluency in French, German, Arabic, or Nordic languages
A passion for Snapchat and online safety
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information.
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law.
Our Benefits: Snap Inc. is its own community, so we've got your back We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success
Compensation: In the United States, work locations are assigned a pay zone; the starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. Zone A (CA, WA, NYC): $89,000-$133,000 annually. Zone B: $85,000-$126,000 annually. Zone C: $76,000-$113,000 annually. This position is eligible for equity in the form of RSUs.
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