Senior Law Enforcement Operations Professional
2 weeks ago
Protecting our users and the public at-large is a top priority for our organization. As a Senior Law Enforcement Operations Specialist, you will play a critical role in handling all global law enforcement requests for user data, while safeguarding the privacy rights of our users.
Our team is dedicated to building an innovative and inclusive culture centered on our values of Kind, Smart, and Creative. We strive to empower our employees with the tools and resources needed to excel in their roles.
\We are seeking a highly skilled and detail-oriented professional to join our Law Enforcement Operations (LEO) team. In this role, you will be responsible for accurately and efficiently processing legal requests from US and global law enforcement, including complex legal requests.
\You will participate in on-call rotation for law enforcement emergency requests and internal escalations, which requires working atypical weekday hours, some weekend days each month, and/or holidays each month. Additionally, you will participate in Quality Assurance (QA) program: review team members' work product and provide constructive feedback as a core part of this role.
\Other key responsibilities include:
\- View and action reported content as needed. Reported content can be graphic so you must be comfortable viewing this material.\
- Tap into subject matter expertise to actively engage in policy improvement discussions.\
- Identify opportunities to iteratively improve on process, tooling, and policies; provide recommendations and liaise with cross-functional teams to implement solutions.\
- Use technical expertise to regularly identify tooling enhancements to improve the LEO agent and law enforcement experience.\
- Design and implement new operational workflows, track progress with a project plan, consider stakeholder impacts, and apply change management methodologies to drive successful adoption.\
- Participate in trial appearances as a Records Custodian on behalf of our organization.\
- Handle inbound and outbound calls from law enforcement, providing helpful and empathetic support within policy guidelines.\
- Create and deliver internal training materials.\
- Serve as a partner and subject-matter expert for our vendor teams.\
- Collaborate with in-house counsel on escalations.\
- Model leadership behaviors and serve as an active mentor for others across our global organization.
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