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Law Enforcement Response Team Associate, Apac
2 weeks ago
**Law Enforcement Response Team Associate, APAC Responsibilities**:
- Bring operational excellence to a team that handles a large volume of requests from law enforcement, authorities and governments in the APAC region with high quality, speed, and accuracy
- Ensure that all requests are scrutinised and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines, while being able to surface and highlight risks.
- Record and clearly articulate operational decisions ensuring compliance in line with our policies and procedures
- Implement high-quality and efficient processes & practices for maintaining and exceeding productivity and quality service level agreements
Work with cross functional teams, and drive improvements to policies & processes within the law enforcement response team
- Clearly respond to process and policy questions from law enforcement, government agencies and internal partners, both in writing and over the phone
- Participate in after-hours and weekend duty to support the business needs
- Willing and able to work with sensitive issues and potential exposure to content that may include child exploitation, graphic violence, self-injury/self harm, suicide and other content which may be considered offensive or disturbing
**Minimum Qualifications**:
- 3-4 years of relevant operational experience
- Effective communication and collaboration skills, delivering high quality results in a goal-oriented environment
- Self-starter requiring mínimal direction with experience working independently, and able to thrive in a constantly changing environment
- Proven ability to analyze information to assess threat and risk, and to make effective decisions independently using good judgement and rationale
- Be able to highlight areas for improvements to policies and processes within the law enforcement response team
- Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly
- Knowledge of Meta's suite of products, and experience with various computer systems, Internet technology and software (including PC, Mac, MS Office, online research, etc.)
- Must be able to pass a criminal background check
**Preferred Qualifications**:
- Ability to read any south Asian language
- B.A. or B.S. degree or higher
- Prior experience working in a globally distributed team
- Experience in the domain of law enforcement response operations
- General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role)
