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Law Enforcement Emergency Response Specialist
3 weeks ago
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
As a Law Enforcement Emergency Response Specialist, you will play a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.
**Responsibilities**:
What will I be doing?
- You'll demonstrate operational excellence on a team that evaluates risk, threats, and user privacy in a world centered around time-critical emergency escalations.
- You'll review and assess inbound emergency escalations from Law Enforcement and other teams.
- You'll execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with several internal and external partners including law enforcement in an attempt to ensure user's safety.
- You'll operate in a work environment with highly sensitive content that includes child exploitation, graphic violence, self-injury and suicide, and other content which may be considered offensive or disturbing.
- You'll create and articulate written and/or verbal responses to questions from law enforcement, government agencies, and internal teams regarding Emergency Response policy and process.
**Qualifications**:
What should I bring with me?
- You have experience working in operations, trust and safety, or an equivalent environment
- You have proven ability to make important decisions and assess threat and risk independently, and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality
- You have excellent verbal and written communication skills, should be able to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement
- You have experience with social media, analytical tools, and online research
- You have proficiency in English and Spanish as you will predominantly cover the Spanish speaking markets
- You are able to work weekend days on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday
**Preferred Qualification**:
- Experience with Crisis Management, Government Agencies or Law Enforcement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
