Assistant Front Office Manager
2 days ago
Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services. Job Descrptions To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction Maintain the department costs within budgeted parameters. Review daily the night audit checklist and banking report, following up on any significant variances and disputes. Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service). Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters. Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals. Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk. Ensure credit limits are maintained and that all credit cards are authorised. Ensure staff briefing in the Department are conducted before and after every shift. Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning. Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence. Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role. Handling guest queries and feedback. Job Requirements Hava good leadership skills Excellent customer service and interpersonal skills Able to work in fast-paced environment At least 3 years in similar position or equivalent capacity in Hotel Industry #J-18808-Ljbffr
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Assistant Front Office Manager
2 weeks ago
Singapore The Fullerton Hotels and Resorts Full timeTo assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the...
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Assistant Front Office Manager
2 weeks ago
Singapore The Fullerton Hotels and Resorts Full timeAssist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation. Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service. To assist Front Office Manager in supervising,...
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Assistant Front Office Manager
4 days ago
Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full timeThe Assistant Front Office Manager is responsible for overseeing the daily operations of the front desk and ensuring that guests receive outstanding customer service. This role involves managing front office staff, handling guest complaints and requests, and ensuring the front office operates smoothly and efficiently. **Key Responsibilities**: - **Guest...
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Assistant Front Office Manager
4 days ago
Singapore COMO Hotels and Resorts Full timeCOMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Assistant Front Office Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:Front Office Manager **Job Summary** To assist the Front Office Manager in managing and supervising the operations and maintaining the highest occupancy. Works closely...
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Assistant Manager, Front Office
2 days ago
Singapore RC HOTELS (PTE.) LTD. Full time**HOTEL OVERVIEW** Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your...
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Assistant Front Office Manager
2 days ago
Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time**JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
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Assistant Front Office Manager
1 week ago
Singapore THE PAN PACIFIC HOTEL SINGAPORE Full timeThe Assistant Front Office Manager responsibilities includes deputising for the Front Office Manager, ensuring maximising of room revenue and profit through commercial rooms management and maintaining high standard of customer service within the department. He/she shall provide coaching, mentoring and administrative functions in the operational guest-facing...
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Assistant Front Office Manager
4 days ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeTo assist the Front Office Manager in directing and supervising the activities of the sections of the Front Office. - To ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy. - To oversee the various sections within the Front Office Department to ensure optimum...
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Assistant Front Office Manager
2 weeks ago
Singapore ST. REGIS HOTEL SINGAPORE Full time**JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
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Assistant Front Office Manager
4 days ago
Singapore Marriott International, Inc Full time**Job Number** 24067747 **Job Category** Rooms & Guest Services Operations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...
