
Hotel Operations Coordinator
1 week ago
Job Title: Hotel Operations Coordinator
Overview
The Hotel Operations Coordinator plays a pivotal role in ensuring the smooth operation of the hotel. This position supports the Hotel Manager in overseeing daily operations across various departments, including Front Office, Housekeeping and Maintenance.
This includes:
- Operational Management:
- Assist the Operation Manager in supervising daily activities to ensure all hotel services meet or exceed quality standards.
- Monitor and evaluate departmental performance, providing guidance and support for efficiency and effectiveness.
- Guest Relations:
- Maintain a visible presence, interacting with guests to ensure satisfaction and address concerns promptly.
- Oversee guest feedback collection, analyse trends and implement improvements based on insights.
- Staff Management:
- Support recruitment, training and development of hotel staff to deliver high-quality service.
- Foster a positive work environment promoting teamwork, employee engagement and professional growth.
- Reporting & Communication:
- Prepare operational reports highlighting key performance indicators, guest feedback and departmental activities.
- Facilitate communication between departments for seamless coordination.
Requirements
To be successful in this role, you will need:
- Education: A diploma or degree in Hospitality Management or related field.
- Experience: Minimum 5 years in the hotel industry, with at least 2 years in a managerial or supervisory role.
- Skills: Strong leadership and management skills, problem-solving abilities and attention to detail.
Benefits
This role offers flexible working hours, including weekends and public holidays. Only Singaporeans and Singapore PR are eligible to apply.
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