Exceptional Customer Service Specialist

1 week ago

Singapore beBeeCustomerService Full time $2,500 - $4,500
Customer Service Representative

We are seeking a highly skilled and professional individual to provide exceptional customer support and enhance the candidate experience.

  • Key Responsibilities:
  • Respond to Candidate Enquiries: Handle incoming queries via various channels in a timely and friendly manner.
  • Support Interview Coordination: Assist with scheduling, reminders, and follow-ups to ensure a seamless candidate experience.
  • Maintain Communication Records: Update internal systems with accurate and clear communication logs.
  • Assist in Feedback Collection: Help gather post-interview or onboarding feedback from candidates and compile insights.
  • Provide General Administrative Support: Aid the team with ad-hoc tasks related to customer communication and data entry.
  • Uphold Service Standards: Represent the organization professionally and maintain a high standard of customer engagement.

Requirements:

  • Prior experience in customer service or administrative support is preferred.
  • Strong communication skills in both written and spoken English are essential.
  • A friendly, patient, and approachable personality is required.
  • The ability to multitask and manage queries independently is necessary.
  • Comfort with using digital tools such as WhatsApp, Google Workspace, or CRM software is a plus.
  • Able to commit to part-time hours (flexible schedule, including weekend support if needed).

Benefits:

  • A collaborative and supportive team environment.
  • Exposure to the recruitment industry and career development opportunities.
  • Meaningful work in improving the candidate experience.

Join Our Team: Apply now and take the first step towards a rewarding career in customer service.

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