Exceptional Customer Experience Specialist

1 week ago

Singapore beBeeCustomerService Full time $4,000 - $6,000

Job Title: Feedback Resolution Specialist

We are seeking a highly skilled individual to fill the role of Feedback Resolution Specialist. This position is perfect for those who enjoy working in customer service and are passionate about delivering exceptional experiences.

The successful candidate will be responsible for managing feedback across various levels, responding to customer inquiries and concerns in a timely and professional manner, analyzing and identifying trends and patterns in customer feedback to inform process improvements, collaborating with internal stakeholders to ensure effective communication and resolution of customer issues, and developing and maintaining reports and dashboards to track key performance indicators.

To succeed in this role, you will need to have excellent communication and interpersonal skills, be able to work independently and as part of a team, and be proficient in Microsoft Office and able to learn new technologies quickly.

This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences and wants to grow and develop their career in a dynamic and supportive work environment.

Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Manage and resolve Level 1, 2, and 3 feedback in accordance with established procedures.
  • Analyze and identify trends and patterns in customer feedback to inform process improvements.
  • Collaborate with internal stakeholders to ensure effective communication and resolution of customer issues.
  • Develop and maintain reports and dashboards to track key performance indicators.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Proficient in Microsoft Office and able to learn new technologies quickly.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Other Information:
  • This role requires a high level of discretion and confidentiality when handling sensitive customer information.
  • Must be able to adapt to changing priorities and deadlines.
  • May require occasional travel to training or meetings.

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