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Guest Experience Manager

1 week ago

Singapore This is an IT support group Full time

Mandai Wildlife Group is a pioneering organization in the field of wildlife and nature conservation. Our mission is to connect visitors with the fascinating world of wildlife, while driving growth and evolution in service delivery.

We are seeking an experienced professional to join our team as a Senior Executive, Guest Experience Management. The successful candidate will contribute to enhancing guest experiences through organizing campaigns, talks, training, and recognition events.

Key Responsibilities:

  • Support the design and development of innovation, design thinking, and service excellence training workshops
  • Work closely with teams across Mandai to encourage participation and coordinate resources and information for events
  • Evaluate workshop feedback data and recommend improvements to workshop design and delivery
  • Monitor training participation and prepare reports to track progress
  • Assist in managing project timelines, ensuring tasks stay on track and deadlines are met
  • Help develop clear and engaging PowerPoint decks to support presentations and project discussions
  • Assist in contracting engagements with training vendors, such as raising purchase orders and issuing invoices
  • Support training administration, including booking training rooms, collating registrations, and preparing training materials

Requirements:

  • Strong organizational and coordination skills
  • Ability to manage multiple tasks and meet deadlines
  • Good communication and interpersonal skills to engage with internal teams and external vendors
  • Experience in training administration, event planning, or procurement processes is an advantage
  • Proficiency in tracking training participation and preparing reports
  • Experience in workshop design and development, particularly in service excellence or innovation and design thinking, would be a plus