Exceptional Customer Service Advocate

2 weeks ago

Singapore beBeeCustomerService Full time $2,500 - $4,500

Customer Service Representative

We are seeking an exceptional Customer Service Representative to join our e-commerce support team. As a key member of the team, you will play a pivotal role in ensuring seamless shopping experiences for customers.

Main Responsibilities:

  • Respond promptly to customer inquiries via multiple communication channels.
  • Assist customers with order tracking, product information, and aftersales support.
  • Collaborate with logistics and internal teams to resolve delivery or stock-related issues.
  • Effectively handle return/exchange requests and maintain professional communication with customers.
  • Maintain service quality and support platform ratings across various e-commerce platforms.

Requirements:

  • We welcome entry-level candidates who are eager to learn and grow with us.
  • Strong communication and problem-solving skills are essential for success in this role.
  • A customer-first mindset and calm, professional attitude are crucial in maintaining high service standards.
  • Able to multitask in a fast-paced e-commerce environment and adapt to changing situations quickly.

Why Join Us?

Friendly and supportive team culture Opportunities to grow within a dynamic e-commerce company The ideal candidate will be highly organized, proactive, and possess excellent communication skills. If you have a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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