Enterprise Relationship Development Specialist
4 days ago
Job Title: Enterprise Relationship Development Specialist
Job DescriptionWe are seeking an experienced Enterprise Relationship Development Specialist to join our team. As a key member of our client experience team, you will be responsible for building and deepening client relationships as we expand.
Our client is a leading B2B online learning solution provider that helps enterprises upskill their workforce in human behavioral skills such as critical thinking, collaboration, sales & influence, time management, communication, agility, etc.
Key Responsibilities- Serve as the primary point of contact for key enterprise accounts, ensuring goals are aligned.
- Build trusted, authentic relationships with multiple stakeholders, from senior executives to program managers, to drive client retention and satisfaction.
- Develop and execute tailored success plans that outline strategies to achieve customer objectives and maximize product value.
- Identify and capitalize on opportunities to expand usage and introduce additional solutions to existing clients.
- Work cross-functionally with Sales, Product, and Marketing teams to address client needs and ensure seamless delivery of solutions.
- Track and analyze key customer metrics (adoption rates, engagement levels, ROI) and provide actionable insights to drive improvement.
To be successful in this role, you will need:
- A Bachelor's degree or equivalent in Business, Marketing, or a related field.
- 6+ years' experience in Customer Relationship management.
We offer a collaborative, fast-paced environment working with an experienced global team, professional growth & development, and a hybrid model that allows you to work from home while ensuring you meet in-person with clients to nurture lasting relationships.
Competitive compensation, generous vacation policy, and standard business hours in a 5-day work week.
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