Exceptional Customer Experience Representative

5 days ago


Singapore beBeeCustomer Full time $30,000 - $45,000
Job Description

This role offers a unique opportunity to combine customer service skills with cash handling responsibilities.

  • Customer Service: Provide excellent service to ensure a positive experience for all customers.
  • Cash Handling: Efficiently manage transactions and maintain accurate records.
Key Responsibilities
  1. Foster strong relationships with customers through effective communication and problem-solving.
  2. Promote room packages to maximize revenue and occupancy rates.
  3. Accurately process transactions using the Point of Sales (POS) system.
  4. Assist with phone, online, and WhatsApp reservations to ensure timely processing.
  5. Handle walk-in customers' inquiries and complaints professionally.
  6. Allocate and arrange karaoke rooms according to customer needs and preferences.
  7. Register check-in customers and handle cash transactions at the beginning and end of every work shift.
  8. Maintain a safe and clean environment for customers and staff.
Requirements
  • Experience: 2-year working experience in Restaurant Service/Retail or equivalent is preferred.
  • Communication Skills: Proactive and good communication skills are essential for success.
  • Service Orientation: Demonstrate a strong service-oriented mindset to deliver exceptional customer experiences.
  • Teamwork: Collaborate with team members and management to achieve common goals.
  • Adaptability: Willingness to learn new software systems required for work and adapt to changing situations.
  • Technical Skills: Knowledgeable in Point of Sales (POS) is an advantage, and proficiency in Microsoft Office applications is beneficial.

If you possess strong communication skills, a solid work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply.



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