Exceptional Customer Experience Representative

7 days ago


Singapore beBeeService Full time $4,500 - $5,500
Customer Service Representative

Job Description:

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to ensure a positive experience for our clients.

Key Responsibilities:

  • Greet and welcome all guests, answer calls, and direct inquiries as needed.
  • Engage with customers to recommend and guide them in selecting suitable services.
  • Manage and schedule appointments to ensure efficient day-to-day operations.
  • Maintain workplace safety, hygiene, and cleanliness.
  • Address and resolve customer concerns in a professional and timely manner.

Requirements & Skills:

  • A minimum of 5 years of experience in customer-facing roles.
  • Proficient in English and Chinese (oral and written) to effectively communicate with clients.
  • Strong communication, interpersonal, and problem-solving skills.
  • Highly organized with the ability to multitask in a fast-paced environment.

Benefits:

  • Fixed salary plus performance bonuses.
  • Annual leave increment each year.
  • Basic salary increment annually.
  • Professional development and training opportunities.
  • Employee discounts on products and services.

This role requires excellent communication skills, animal care knowledge, and a passion for delivering exceptional customer experiences. It is a full-time position with a 5-day work week, working from Fridays to Sundays.



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