
Exceptional Customer Experience Representative
2 days ago
We are seeking a skilled professional to provide exceptional customer service experience in a fast-paced environment.
Key Responsibilities:- Handle customer interactions via phone and/or email within stipulated timeframe.
- Cross-sell relevant bank products and services when appropriate.
- Effectively perform channel migration to automated channels.
- Contribute to Contact Centre service quality KPIs for monthly and annual internal and external quality awards.
- Provide continuous feedback on workflow and productivity improvements.
- Resolve customers' feedback/issues within guidelines.
- Excellent Customer Service Skills
- Proficiency in CRM Software
- Strong Interpersonal Skills
- Microsoft Office Proficiency
- Administration Capabilities
- Effective Channel Management
- Mobile Device Expertise
- Banking Industry Knowledge
- Team Collaboration Skills
- Case Management Abilities
This is an exciting opportunity for a customer-focused individual to make a positive impact on our clients and candidates.
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