Residential Care Operations Manager

Job Title: Residential Care Operations Manager

This is an exciting opportunity to join our team as a Residential Care Operations Manager, where you will play a crucial role in ensuring the smooth operation of our residential care facilities. As a key member of our management team, you will be responsible for overseeing day-to-day residential care operations, ensuring that residents receive high-quality care in accordance with regulatory requirements.

About the Role:

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• Support the Home Manager in leading a team of welfare staff, ensuring they have the necessary skills and knowledge to provide excellent care to our residents.\
• Develop and implement effective operational plans, including staff scheduling, training programs, and quality assurance initiatives.\
• Monitor and evaluate the effectiveness of our care services, identifying areas for improvement and implementing changes as needed.\
• Foster strong relationships with external partners, such as regulatory bodies and community organizations.\
• Contribute to the development of policies and procedures, ensuring they are aligned with best practices and regulatory requirements.\
• Provide leadership and guidance to team members, promoting a culture of excellence and continuous improvement.\
• Participate in regular meetings with senior management, providing updates on operational performance and recommending strategies for improvement.\
• Stay up-to-date with industry developments, best practices, and regulatory requirements, applying this knowledge to enhance our care services.\
• Collaborate with other departments, such as education and facilities, to ensure seamless delivery of care services.\
• Ensure compliance with all relevant laws, regulations, and standards, reporting any non-compliance or potential risks to senior management.\
• Other duties as assigned by the Home Manager or senior management.\
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Requirements:

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• Bachelor's degree in Social Work, Psychology, Counselling, Early Childhood Education, or a related field.\
• At least 5 years' experience in residential care, social service, or a related field, preferably in a leadership or management role.\
• Strong knowledge of regulatory requirements, best practices, and industry standards.\
• Excellent leadership and communication skills, with the ability to motivate and inspire team members.\
• Proven ability to develop and implement effective operational plans, improve process efficiency, and drive continuous improvement.\
• Ability to work collaboratively with diverse stakeholders, including residents, families, staff, and external partners.\
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes as needed.\
• Proficiency in Microsoft Office and other software applications relevant to the role.\
• Commitment to our organization's values and mission.\
• Valid driver's license and reliable transportation.\
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What We Offer:

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• A competitive salary and benefits package.\
• Ongoing professional development and training opportunities.\
• A supportive and collaborative work environment.\
• The chance to make a real difference in the lives of our residents and their families.\
• Opportunities for career advancement and growth.\
• A dynamic and challenging work environment.\
• A comprehensive employee assistance program.\
• A recognition and reward program for outstanding performance.\
• A commitment to work-life balance and flexible work arrangements.\
• A safe and healthy work environment.\
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